Patient Financial Aid Representative
Patient Financial Aid Representative
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:Responsible for assisting patients in navigating the financial aspects of healthcare services. Provide guidance and support in understanding financial obligations insurance coverage and available assistance programs.
Does this position require Patient Care No
Essential Functions:
Meet with patients or their representatives to explain the financial aspects of their healthcare services including insurance coverage copayments deductibles and outofpocket expenses.
Provide clear and accurate information about available financial assistance programs eligibility criteria and application processes.
Assist patients in understanding and completing financial aid applications ensuring all required documentation is collected and submitted.
Verify patients insurance coverage including eligibility benefits and preauthorization requirements.
Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures treatments or services.
Qualifications
Education
High School Diploma or Equivalent required and Bachelors Degree Health Administration preferred
Licenses and Credentials
Experience
Experience in a healthcare financial services or patient advocacy role. 12 years preferred
Knowledge Skills and Abilities
Knowledge of healthcare billing and reimbursement processes insurance plans and financial assistance programs.
Familiarity with government programs such as Medicaid Medicare and Social Security is beneficial.
Strong communication skills with the ability to explain complex financial concepts in a clear and empathetic manner.
Excellent organizational skills and attention to detail for managing documentation and application processes.
Ability to handle sensitive and confidential information with professionalism and discretion.
Proficiency in using relevant computer software and applications for data entry documentation and communication.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
