Supervisor, EMR Remote Operations - Global Operations
Supervisor, EMR Remote Operations - Global Operations
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1 Vacancy
Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a highperforming valuesdriven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technologyforward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management training as well asensuring processes are completed in compliance with established guidelines.This role may also assist leadership with planning developing and implementing departmental projects. This role provides support to Global Health Information Operations Manager. The Global Operations Supervisor will be responsible for maintaining workflow and productivity of the global HISs as well as handling escalations.
This position requires travel to India for two weeks at least once per quarter.
You Will:
- Knowledge expert for global partners
- Lead training of global associates
- Generates reports for global partners management and clients as directed.
- Oversee Quality Assurance for global partners.
- Lead recruiting hiring and onboarding of lead QA and training staff.
- Develop and manage overall workflow for various clients.
- Update Standard Operating Procedures with global partners as needed.
- Inform senior leadership of issues opportunities or challenges
- Ability to manage multiple projects
- Inform manager of work site difficulties and/or fluctuating volumes.
- Build relationships with crossfunctional teams
- Inform senior leadership of issues opportunities or challenges.
- Responsible for Corrective Action Plans and development of staff.
- Participates in project teams and committees to advance operational Strategies and initiatives as needed.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Companys and Customer facilities Code of Conduct and policies.
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
- Handle various tasks as directed by their Health Information Operations Manager.
What You Will Bring to the Table:
- High School Diploma or GED.
- Must be 18 years of age or older.
- Willing to travel to meet with global partners
- 2years Health Information related experience. 3 years preferred.
- Demonstrated ability or experience in leading projects and processes.
- Comfortable utilizing phones general office equipment on a regular basis.
- Professional verbal and written communication skills in the English language.
- Detail and quality oriented as it relates to accurate and compliant information for medical records.
- Previous production/metricbased work experience preferred.
- Must be able to work with minimum supervision responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Able to respond to requests in a fastpaced environment.
- Strong presentation skills.
- Forward thinking and ability to problem solve.
- Comfortable bringing new ideas process improvement suggestions and feedback to internal stakeholders.
- Ability to delegate effectively.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a highperformance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
At Datavant our total rewards strategy powers a highgrowth highperformance health technology company that rewards our employees for transforming health care through creating industrydefining data logistics products and services.
The range posted is for a given job title which can include multiple levels. Individual rates for the same job title may differ based on their level responsibilities skills and experience for a specific job.
To ensure the safety of patients and staff many of our clients require postoffer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a casebycase basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancyrelated medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual ones. In fact we arent even able to see whether youve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a casebycase basis.
For more information about how we collect and use your data please review our .
Required Experience:
Exec
Employment Type
Full Time
