Public Safety Dispatcher
Public Safety Dispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As infrastructure critical to the regions growth and prosperity BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study in 2019 alone BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76000 jobs in the region and produced more than $443 million in state local and federal taxes. BNA receives no local tax dollars. For more information visit. Follow us on Facebook:@NashvilleInternationalAirport Twitter:@FlyNashvilleand Instagram:@FlyNashville. Learn about New Horizon our second renovation and construction program for the airport at .
Hiring Process:
- Apply online
- Skills Test
- Interview(s)
- Offer
- Ten (10) year background check including criminal history check credit check motor vehicle check preemployment drug screen and breath alcohol test
- Onboarding
Benefits:
- Deferred compensation plans
- Educational Assistance
- Health Dental Vision Life Disability Insurance
- Health Screenings
- Paid Holidays
- Annual/Bereavement/Military Leave
Accepting Applications until filled.
Starting Salary:
- Trainee Pay: $49559
- PSD1: Pay increase to $51032 after successful completion of training program and 6month probationary period.
Shift:One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority. - A Shift: 6 a.m. 2 p.m.
- B Shift: 2 p.m. 10 p.m.
- C Shift: 10 p.m. 6 a.m.
Employee will be required to successfully complete the Tennessee Bureau of Investigation (TBI) course for National Crime Information Center (NCIC) Tennessee Crime Information Center (TCIC) and Tennessee Information Enforcement System (TIES) Basic Certification and State approved Basic Telecommunicators course within six months of employment.
The Metropolitan Nashville Airport Authoritys (MNAA) selection process can be lengthy based on the position and as such a candidate may anticipate this process to last up to three (3) months. Every application is reviewed in its entirety. An applicant whose qualifications best meet the needs of MNAA will be contacted to participate in the interview process.
Candidates will be placed on an eligibility list according to their performance in the departmental interview. Once this list is established a member of the Human Resources Department will contact the candidate selected for the position and all other candidates selected for the interview process will be notified either by telephone or electronically.
Candidates not selected for hire may reapply as positions become available. If a candidate is extended an employment offer and eliminated due to a disqualifying factor identified during the background investigation he or she may not reapply until all requirements are successfully met to complete the investigation.
Employment with MNAA is contingent upon the ability to be granted a security badge as mandated by the Transportation Security Administration (TSA). An investigation of all statements contained in the application for employment will be conducted to include at a minimum; personal and business references; employment history for the last ten (10) years; education/technical training; and military service. If a conditional offer of employment is extended hiring may be contingent upon successful completion of jobrelated testing a complete medicalexamination to includea drug screen breath alcohol test vision examination and audiogram a criminal background investigation and amotor vehicle record check. For Public Safety sworn positions and forPublic Safety Dispatchers a psychological examination is also required.
Job Summary:The Public Safety Dispatcher is responsible for performing dispatch functions for Airport Police and Fire airport surveillance monitoring access control systems receiving calls querying criminal databases and conducting day to day administrative tasks in the Nashville International Airports 24hour Airport Communications Center.
Essential Job Duties:
- Monitors all radio traffic.
- Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration criminal history warrants stolen property gun files and emergency notifications.
- Dispatches personnel to investigate complaints security infractions and reported emergency and medical situations.
- Obtains complete accurate and appropriate information from calling party regarding emergency and nonemergency situations and uses this information to write call summaries.
- Assists with onthejobtraining for new employees.
- Monitors fire alarm panel security infractions severe weather fuel issues access control system and other emergency and nonemergency systems.
- Evaluates and properly classifies initial calls/requests for assistance and notifies all pertinent personnel as needed.
- Maintains communication throughout emergency situations including with field units and callers local emergency and law enforcement departments airport personnel and Air Traffic Control (ATC) tower.
- Gives assignments and directions to staff and emergency personnel following established procedures.
- Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required.
- Uses the Closed Circuit Television (CCTV) system Public Address (PA) system Telecommunications Device for the Deaf (TDD) system and instant replay recording devices.
- Maintains a daily log of all incidents via ComputerAided Dispatch (CAD) software.
- Keeps abreast to changes in policy methods operations and equipment needs to meet departmental needs.
- Disseminates information via the Automated Emergency Notification System to appropriate notification groups.
- Activates the emergency recall plan when required.
- Disseminates severe weather forecast information to airport tenants.
- Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions.
- Summaries information for broadcasting.
- Utilizes the badging system as necessary and after normal business hours.
- Supports MNAAs commitment to its culture and values including Respect Integrity Service and Excellence (RISE).
- Maintains regular and ontime attendance.
- Follows all safety regulations.
- Performs other duties as assigned.
Knowledge Skills Abilities and Other Characteristics:
- U.S. Citizen: Must be a U.S. Citizen to operate NCIC software.
- Managing Workload: Skill in organizing and prioritizing work handling multiple responsibilities and meeting deadlines.
- Receiving Directions: Skill in receiving and following written and oral directions.
- Record Management: Skill in maintaining complex and confidential files records and official documents.
- Facilities Access Control System: Skill in using a facilities access control system.
- Computer Use: Skill in using a personal computer the internet and other software to perform jobrelated functions.
- Public Relations: Skill in communicating and managing relationships with the general public.
- Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
- Map Reading: Skill in reading and interpreting maps.
- Independence: Guides oneself with little or no supervision makes independent decisions and depends on oneself to get things done.
- Clear Criminal History: Has a clear motor vehicle record and clear criminal history with no felony driving under the influence or drugrelated convictions.
- Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information.
- Emergency Codes: Ability to learn emergency codes.
- Dispatching Skills: Ability to acquire emergency and nonemergency dispatching skills.
- Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.
Qualifications:
Required:
- H.S. Diploma or G.E.D.
- U.S. Citizenship required to access NCIC
- Less than 2 years of public safety call taking law enforcement dispatching or related experience.
Preferred:
- Associates Degree in a related field.
- 24 years of public safety administration / telecommunication working with confidential information or related experience.
- Typing speed 3545 WPM.
Employment Type
Full-Time
