Service administrator
Service administrator
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Job Description
Are you ready to join a team recognized as a Platinum Certified Canadas Best Managed Company and one of BCs Top Employers As part of Wesgroup Equipment a trusted leader for over 100 years Williams Machinery has been selling renting and servicing equipment across British Columbia while providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing construction milling and more. Join our team of PeopleFocused Problem Solvers and build a career where your contributions truly make a difference!
Are you an organized customerfocused professional who thrives in a fastpaced environment Join our team as a Service Administrator at our busy branch. In this dynamic role youll play a key part in managing administrative tasks coordinating service schedules and supporting our service team to ensure a seamless customer experience. This is a great opportunity to grow your skills and make a meaningful impact in a collaborative and supportive environment.
Key Responsibilities:
- Serve as the primary contact for customers addressing inquiries about service appointments repairs and maintenance while delivering exceptional customer service.
- Welcome customers warmly whether in person or over the phone and provide clear accurate details about available services.
- Resolve customer concerns and complaints effectively ensuring a positive experience and fostering trust.
- Support the service advisor with coordinating shop and/or road technicians.
- Support with the preparation and maintenance of accurate service records and repair orders.
- Manage billing invoicing and payment processing with accuracy and efficiency.
- Maintain and update the service database and related systems to ensure accuracy and accessibility.
- Coordinate freight arrangements for the timely pickup and delivery of service work as needed.
- Collaborate with other departments to provide seamless support when needed.
- Uphold workplace health and safety practices at all times.
- Perform other responsibilities as assigned.
Knowledge Skills and Abilities:
- Proven ability to multitask prioritize and maintain exceptional attention to detail in a dynamic fastpaced environment.
- Proficient in using computer applications such as Outlook Word and Excel with the ability to quickly learn and adapt to new systems.
- Strong typing skills at 5060 wpm ensuring accuracy and efficiency.
- Positive and professional with strong interpersonal and communication skills alongside superb customer service abilities.
- Selfmotivated detailoriented organized with excellent problemsolving skills.
Training Education and Experience:
- 13 years of experience in a servicerelated administrative role preferably in the automotive/equipment industry.
- High School Diploma.
Compensation Package:
- Salary between $40000 and $50000 depending on experience and qualifications along with vacation extended benefits and anRRSP matching plan.
Values:
- Build trust with customers and each other.
- Be a team player commit to working together to win.
- Be customerfocused wow customers so they become raving fans.
- Support community care for our people our community and our planet.
- Deliver results know what you need to do and get it done.
Working Conditions:The Service Administrator is based out of the Surrey office and works 40 hours on average per week Monday to Friday.This is a temporary position for a period of up to one year to cover a maternity leave with the possibility of extension based on performance and organizational requirements.
Privacy Notice for Job Applicants: By applying you consent to share your name and email with our thirdparty assessment provider solely for assessment purposes if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns please contact our HR department at .
Selection Process Notification: Due to the volume of applications we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.
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Required Experience:
Junior IC
Employment Type
Full-Time
