Vice President, Client Services, Retail Fixtures

About Array Marketing

For over 40 years Array Marketing has been a global leader in the retail display and instore merchandising services industry. Global brands like Este Lauder Sephora LOreal and Samsung to name a few rely on our team of more than 2000 employees around the world to create great retail experiences by bringing their visions to life.

We are committed to building on more than four decades of strength deep industry knowledge and design innovation to accelerate our growth and serve our customers even better than before.

As we continue to expand around the world we are looking for critical thinkers who are data driven have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision.

Join Array to make a mark on our business and grow your career.

Who we need

We are seeking a strategic and experienced Vice President Client Services Retail Fixtures to lead the delivery and account growth strategy for our retail fixture programs across North America. This executive leadership role is critical in advancing client satisfaction overseeing fullcycle project execution and contributing to the companys longterm growth. You will lead a blended team of Account Directors Program Managers and Installation professionals while collaborating closely with Sales Design Estimating and Operations teams to meet and exceed customer expectations.

This is a fulltime opportunity that will be remote or hybrid depending on the location of the successful candidate. This position requires the flexibility to support clients across different time zones and travel to both clients and our head office in Toronto Canada as required.

Whats in it for you

Impact and influence. You will be the senior leader responsible for one of Arrays most strategically important business units. You will contribute directly to the expansion of our nonbeauty retail portfolio by strengthening delivery building customer trust and ensuring a high standard of performance. You will represent the client voice internally and be a key contributor to the companys efforts to diversify and scale.

Career development. You will step into a highly visible leadership role reporting directly to the executive team. You will gain experience managing a business unit with P&L oversight and leading strategic initiatives. You will regularly present to senior leadership and companywide audiences contributing to company direction and evolution.

As our new Vice President Client Services you will focus on:

• Leadership and strategy. You will provide daytoday leadership for a highly capable and selfsufficient team managing programs across North America. You will mentor coach and grow your team through thoughtful performance development and handson support. You will drive alignment between client expectations and internal delivery. You will work closely with crossfunctional leaders to plan capacity ensure ontime delivery and maintain quality. You will run weekly Retail Environment Team Leadership meetings to ensure clear communication and consistency across accounts and projects.
• Sales and service leadership. You will bring experience leading both sales and service teams in a construction fixtures or manufacturing environment. You understand how to guide both presale client development and postsale project execution. You will collaborate with internal Sales and Marketing teams to identify organic growth opportunities and assess new prospects. You will help support strategic pursuits where needed and ensure that new wins are transitioned seamlessly into delivery. You will play a key role in growing existing accounts and reinforcing Arrays reputation as a trusted partner.
• Client relationship management. You will act as the senior escalation point and executive sponsor for key client accounts. You will build and maintain strong relationships with senior stakeholders including procurement development and merchandising leaders. You will lead quarterly business reviews and client checkins to gather feedback discuss performance and align on future plans. You will ensure that internal teams are clear on client priorities and that all programs are aligned to scope schedule and budget expectations.
• Project ownership. You will oversee all phases of custom fixture delivery including design validation estimating production and installation. You will ensure strong collaboration between internal teams to maintain alignment with client expectations. You will intervene when needed to resolve challenges remove barriers and ensure timelines are maintained. You will use program and financial data to assess progress and make informed decisions. You will guide your team to maintain high standards in delivery reporting and relationship management.
• Financial management. You will monitor budget performance margins and forecasting for your teams portfolio. You will track budgettoactual variance and use insights to drive continuous improvement. You will oversee client financial reporting and work with finance and operations to ensure strong fiscal management. You will contribute to pricing strategies and manage costs through a clear understanding of scope materials and resourcing. You will have visibility into your teams P&L and use financial acumen to guide business decisions.
• Stakeholder engagement. You will work closely with senior leadership design estimating and production teams to ensure strategic and operational alignment. You will represent Client Services in companywide meetings leadership forums and townhalls. You will regularly report on progress performance and risk. You will be a key driver of communication across departments and an advocate for team needs and client goals.

You have:

• The background. You have a diploma or degree in Business Engineering Architecture or a related field. You have led sales and/or service teams in the construction fixtures or retail merchandising industry. You bring a strong understanding of millwork casework or retail fixture delivery. You have experience managing endtoend project execution and coordinating install teams across North America. You have worked with highprofile clients and know how to deliver on complex highvisibility programs.
• The leadership. You have a proven track record of leading highperforming teams in both sales and delivery functions. You understand how to drive performance coach others and create a culture of accountability and growth. You have experience managing crossfunctional teams and guiding individuals to deliver independent portfolios of work. You know how to remove roadblocks and support team success.
• The project management expertise. You have overseen multiphase multisite programs from design through installation. You understand how to manage budgets schedules resources and stakeholder communication. You can guide teams across design estimating procurement production and install to ensure delivery success. You are experienced in CRM platforms forecasting and executivelevel reporting. PowerPoint skills are required. PMP or Agile certification is considered an asset.
• The accountability. You are decisive analytical and resultsdriven. You understand how to balance internal capacity with external demand and how to adapt when challenges arise. You are comfortable being accountable for business performance and understand how to manage against key metrics. You approach every challenge with a solution mindset and are trusted to lead with integrity and impact.
• The interpersonal skills. You are confident articulate and able to present effectively to internal and external audiences. You can represent the company with professionalism and clarity and build strong rapport with executive stakeholders. You collaborate effectively across departments and know how to influence outcomes even when you do not hold direct authority. You can mediate conflict guide strategic conversations and elevate team culture.
• The flexibility. You hold a valid passport and drivers licence. You are available for travel across North America and can work flexible hours to accommodate client time zones.

What you can expect from the interview process:

1. A virtual interview with a Talent Advisor discussing your interest in the role the teams culture and your experience.
2. A virtual interview with the current VP Client Services and the HR Director to discuss how your leadership and practical knowledge align with the needs of the team and our clients.
3. A virtual interview with the President and the CHRO to further explore how this role will support the client growth strategy.

Apply now.

Diversity equity and inclusion are a critical component of life at Array Marketing and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants including women persons with disabilities Black Indigenous and People of Colour (BIPOC) people from the Lesbian Gay Bisexual Transgender Transsexual Queer Questioning TwoSpirit Intersex Asexual (LGBTQ2SIA) community and other equityseeking groups.

Array Marketing is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation please notify our HR team at .

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