Field Service Engineer - Software Services
Field Service Engineer - Software Services
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-05-2025
Job Description
We are seeking a skilled Field Service Engineer specialising in software to join our clients team assisting and supporting our clients automotive division. The successful candidate will be responsible for integrating new software solutions into existing technical customer environments providing technical support and ensuring seamless software operation. This role requires extensive travel to client sites strong problemsolving skills and a deep understanding of automotive software and diagnostic tools.
Duties and Responsibilities
- Integration of New Software Solutions: Integrate new software solutions into existing technical customer environments ensuring compatibility and optimal performance.
- System Installation and Configuration: Install configure and calibrate software products including tools and their controllers to meet customer needs and specifications.
- Handling Customer Queries: Address and resolve customer queries related to software functionality and performance ensuring high levels of customer satisfaction.
- Testing and Validation: Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.
- Problem Analysis and Error Elimination: Analyze softwarerelated problems and implement effective solutions to eliminate errors and improve system performance.
- Customer Training: Provide training sessions to customers ensuring they understand the operation and maintenance of the software systems.
- Support During Pilot Phases: Assist customers during pilot phases of new software deployment supporting the rampup of production and ensuring smooth transitions.
- Maintenance Phase Support:
- Ongoing Support: Provide ongoing remote or onsite production support as needed to ensure continuous operation.
- Incident Followup: Follow up on IT incidents in collaboration with the product company to resolve issues promptly.
- Shift Support: Offer shift support if necessary to accommodate customer needs and production schedules.
- Reconfiguration and Modification: Perform reconfiguration and modifications to software systems based on customer requirements.
- Software Updates: Implement software updates to maintain system efficiency and incorporate new features.
- Preventive Maintenance: Conduct preventive maintenance calibration and other services such as installation commissioning and troubleshooting related to industrial tools.
Qualifications:
- Education: Degree or diploma in Information Technology Electronics and Communication or equivalent. Certification courses in software and database management are advantageous.
- Experience: Proven professional experience as a system administrator in the IT sector with a minimum of 3 years of relevant experience.
- Technical Skills:
- Server and workstation administration on Windows and UNIX preferably including cluster technologies.
- Installation and troubleshooting of hardware platforms.
- Knowledge of network technology and data communications.
- Experience with ORACLE and Microsoft SQL Server installation and administration.
- Webserver installation management and troubleshooting including Apache and IIS.
- Basic knowledge of industrial automation fieldbus techniques and PLC programming is desirable.
- Experience with software programming and scripting languages is advantageous.
- Licenses: Valid drivers license required.
- Language Skills: Fluent in verbal and written English; additional local languages would be advantageous.
- Soft Skills:
- A proactive dynamic and enthusiastic team player with strong communication skills.
- Selfmotivated with a strong sense of responsibility.
- Ability to handle complex multitasking situations under pressure.
- Excellent interpersonal and organizational skills.
- Openminded and adaptable with a passion for continuous learning and exploring new horizons.
- Resourceful and entrepreneurial mindset with the ability to drive progress and embrace technological advancements.
- Collaborative actively engaging as a team player and seeking learning opportunities by leveraging diverse competencies.
- Travel: Willingness to travel extensively as per business requirements.
- Flexibility: Capability of adapting to flexible schedules including shift support if necessary.
Employment Type
Full-Time
Key Skills
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