Head Concierge
Head Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: HEAD CONCIERGE
Rate of Pay: TBD commissions
Shift: Shifts from 9:00 AM to 5:00 PM (Extended Hours for High Occupancy)
Variable days Monday through Sunday
Fulltime Year Round Position
MUST BE AVAILABLE WEEKENDS & HOLIDAYS
FLSA Status: NonExempt/Hourly
Summary:
The Head Concierge plays a key role in curating unforgettable guest experiences at Sundance Mountain Resort. This position leads the Concierge team engages lodging guests prearrival and crafts custom itineraries that showcase the best of Sundance and the surrounding area. With a focus on personalized service operational coordination and vendor partnerships the Head Concierge ensures every guest feels welcomed informed and inspired throughout their stay.
Key Responsibilities:
- Lead train and support the Concierge team to uphold exceptional service standards.
- Serve as a liaison with external vendors and ensure accurate invoicing payments and commission tracking.
- Guide guests with prearrival communications activity reservations transportation coordination and dining bookings.
- Manage guest itineraries and ensure seamless communication before during and after their stay.
- Collaborate with the Front Desk team Bell Captain and Food & Beverage on logistics for highoccupancy days.
- Oversee seasonal offerings and guest programming such as Holiday Happenings.
- Maintain guest amenity programs and manage the ordering and distribution of collateral materials.
- Support development and implementation of a loyalty or repeat guest program.
- Coordinate guest amenities and handwritten welcome cards for inroom delivery.
- Share the Sundance story and commitment to land preservation and environmental stewardship.
- Provide expert knowledge on resort amenities programming and area activities (including Park City and Salt Lake City).
- Assist with guest billing and reservation confirmations for various activities and services.
- Utilize Stay N Touch Fare harbor Tock Microsoft Office and other platforms to support guest service.
- Maintain a professional presence at the Concierge Desk and exhibit exceptional interpersonal and communication skills.
Qualifications:
- High school diploma or equivalent required; college coursework or certification in hospitality preferred.
- Minimum of 6 months to 1 year of related experience in guest services hospitality or concierge roles.
- Proficiency in Microsoft Office email spreadsheets and internet research.
- Experience with Stay N Touch Fare harbor Tock and 2way radios strongly preferred.
- Must be 21 years of age or older.
- Ability to lift up to 50 lbs. regularly and up to 100 lbs. occasionally.
- Ability to sit stand walk talk hear and use hands for extended periods.
- Strong attention to detail multitasking and followthrough in a dynamic environment.
Work Environment:
- Indoor and outdoor working conditions depending on guest needs and seasonal programming.
- Moderate noise levels; occasional exposure to varying weather conditions.
Benefits:
- Benefits package that includes: subsidized medical dental vision 401k & paid time off policy.
- Employee discounts on dining and resort amenities
- Season Pass
Disclaimer: This job description is intended to convey information essential to understanding the scope of the Head Concierge position. It is not intended to be an exhaustive list of skills duties or responsibilities. Employees may be asked to perform other duties as assigned in accordance with company policies and legal standards.
Employment Type
Full-Time
