Resident Assistant #903304

Position: Resident Assistant #903304

Program: Youth Residential

Department: Youth Services

Reports to: Program Manager

Compensation: $21.00$22.43 per hour plus $1.75 per hour Shift Differential Premium for hours worked between 6pm6am

Schedule: WednesdaySunday 11:00pm7:30am

Status: 100% FullTime NonExempt Union

Probation: 90 days

Benefits: Medical Dental Vision; also including Life Insurance LongTerm Disability Employee Assistance Program and a 403(b) Retirement Plan

Centers Mission:

Building a world where LGBT people thrive as healthy equal and complete members of society.

DEPARTMENT SUMMARY: The Youth Center serves youth up to the age of 24 who are currently atrisk of or experiencing homelessness. The Youth Center offers services in an LGBTQ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals clothing support groups a charter high school GED and college prep program an employment preparation training and placement program case management counseling a crisis shelter and a transitional living program (TLP). Our communitybased programs include services for youth athome in school or in systems of care.

JOB SUMMARY: The Resident Assistant provides direct oversight and care to Youth Center members and residents and is responsible for being an afterhours presence for LGBTQ sheltered youth at the Centers emergency overnight and transitional living programs. This position works with a member/resident population that is currently or formerly experiencing homelessness and has high rates of health mental health and substancerelated issues. The ideal candidate must be familiar with and have experience with this population.

ESSENTIAL FUNCTIONS:

Direct Resident Support

Follow a framework of care goals and department protocols to ensure member and resident safety provide crisis intervention and deescalation along a spectrum of intervention techniques.

Implement philosophyofcare house rules including housingfirst harmreduction and traumainformed care principles.

Provide a welcoming presence onsite for members and residents to engage with by answering questions and providing information.

Monitor resident access including appropriate entry and departure and oversee residential spaces to safeguard resident care.

Assist with the mediation of conflicts that arise and attempt to deescalate residents who are exhibiting behavior that is anxious/aggressive or may be violating house rules.

Assist with the assessment of residents experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a resident exhibits behavior that is harmful to self or others.

Contact emergency services (e.g. police ambulance fire department PMRT) in cases of emergency such as a health or mental health crisis fire or presence of unauthorized persons.

Assist with the coordination of case management housing and other onsite service staff on behalf of residents that need afterhours monitoring followup or assistance.

Gain understanding of residentspecific personal and medical needs to best support residents and create appropriate relationships which promote the residents case plan.

Operational Support

Establish and maintain the upkeep and cleanliness of the youth center and residential program and assist residents with maintaining the cleanliness of their living spaces.

Follow alarm procedures and address disturbances in a safe manner calling proper authorities if necessary.

Follow communication protocols to inform appropriate Center staff/departments regarding emergency issues including afterhours Facilities maintenance.

Program Support

Assist with the coordination of onsite evening/weekend events and social activities for member/resident engagement.

Other Duties

Write reports of daily activities and irregularities such as calls to emergency services criminal activity such as property damage and theft presence of unauthorized persons or other unusual occurrences.

Participate in staff meetings planning meetings and other meetings as needed.

Other duties as assigned.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

A passion for the Centers work and its mission to make the world a better place for LGBTQ people.

Knowledge of and sensitive to the issues affecting LGBTQ youth particularly those who have experienced homelessness are atrisk and/or may have substance abuse and mental health issues.

Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socioeconomic backgrounds religions ages Englishspeaking abilities immigration status and physical abilities in a multicultural environment.

12 years of experience in related field specifically working with youth experiencing homelessness/housing instability foster youth and/or mental illness lowincome or individuals experiencing homelessness.

Knowledge of housingfirst harmreduction traumainformed care principles.

Experience with substance abuse case management and crisis intervention.

Effective problemsolving skills and ability to multitask;

Selfmotivated energetic flexible and the ability to work in a team environment.

Good verbal and written communication organizational and interpersonal skills with a high level of attention to detail.

Computer skills including MS Office and Teams as well as general knowledge of other software systems.

Access to reliable transportation.

Ability and willingness to work evenings weekends holidays and oncall hours.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

Bilingual skills (English/Spanish fluency).

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry religious creed national origin sex sexual orientation gender identity gender expression medical/physical/mental condition pregnancy/childbirth and related medical condition age marital status or veteran status.

The Center has implemented a policy requiring all staff to be fully vaccinated against COVID19 as a condition of employment subject to applicable federal state and local laws. For more information please contact jobs@