Supervisor-Medical Administrative Assistant

Responsible for the overall management coordination and performance of medical administrative assistants. May also be responsible for managing leads assistant supervisors administrative assistants medical staff assignment coordinators education program coordinators and others potentially across multiple locations. Provides daily leadership task direction orientation education mentoring and operational problem solving to staff. Responsible for quality and service expectations and adherence of institutional and departmental policies procedures processes guidelines and best practices of staff under their supervision. Accountable for appropriate staffing to meet the needs of the work unit knowledgeable in workforce planning requirements and ensures the appropriate onboarding and training processes are applied to new hires including developing training plans and reinforcement of skills. Identifies and analyzes operational/practice improvement opportunities develops ideas for improvements and implements changes. Able to effectively utilize resources to solve problems. Routinely spends a large percentage of time performing clinical and nonclinical administrative support tasks and exhibits initiative proficiency and adaptability to optimize the time of those supported. Applies expertise to perform a variety of clinical and nonclinical administrative assistant support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling coordination and followup tasks for meetings events and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites web pages databases spreadsheets social media accounts; answering telephones and providing related followthrough. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative proficiency and adaptability to optimize the time of those supported. Demonstrates proficient use of computer hardware and software telecommunication and other office equipment and ability to navigate multiple systems simultaneously. Is accountable for ensuring accuracy and completeness through attention to detail. Accuracy and thoroughness in all patientrelated activities is critical. Strong organizational communication and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role.

Position requires a high school diploma or G.E.D. with a minimum of six years experience in an administrative support role or a oneyear degree/diploma in an administrative business or medicalrelated program with a minimum of five years experience in an administrative support role or an associates degree in an administrative business or medicalrelated program with four years experience in an administrative support role or a bachelors degree in an administrative business or medicalrelated program with two years experience in an administrative support role. Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination creating/transcribing correspondence/documents and utilization of businessrelated software to produce databases spreadsheets presentations etc. Demonstrates leadership and organizational skills and ability to communicate effectively with others. Prior management experience is preferred. Individuals without relevant medical education or experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background. Possess highlevel skills in organization customer service professionalism interpersonal relations written and oral communication and the ability to prioritize frequently and quickly shift tasks and adapt to a rapidly changing environment. Demonstrate effective and appropriate decisionmaking judgment and confidentiality attention to detail and followthrough. Experience with coordination of meetings travel and expense management. Proficient application of English grammar punctuation and sentence structure. Prefer workrelated experience within the last ten years. None required.

Work will primarily be performed remotely but at times will require incumbent to be on site. Therefore must live within a reasonable driving distance of Eau Claire campus.