Call Center Manager
Call Center Manager
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
Thompson Laws vision is to be the law firm of choice for every person injured or killed due to preventable tragedy while providing our clients worldclass service and recordsetting results. We have built a spectacular team that delivers on those ideals driving incredible growth and opportunity.
Thompson Law a nationally growing personal injury firm based in the Oak Lawn area of Dallas seeks a Call Center Manager to join the team!
The Position:
Your primary responsibility will be to assist and guide our intake team in evaluating new clients and ensuring a seamless transition for clients into our firms services. The role demands an understanding of call center operations specifically in law firm or insurance claims environments and excellent client service skills to effectively assess and address potential clients needs.
Responsibilities:
Qualifications:
Prior experience from the following industries is highly desired:
Preferred Qualifications:
Total Compensation Package:
If youre ready to contribute your talents as part of one of Texass fastestgrowing personal injury firms while enhancing your skills within a dynamic environment apply today!
Thompson Law a nationally growing personal injury firm based in the Oak Lawn area of Dallas seeks a Call Center Manager to join the team!
The Position:
Your primary responsibility will be to assist and guide our intake team in evaluating new clients and ensuring a seamless transition for clients into our firms services. The role demands an understanding of call center operations specifically in law firm or insurance claims environments and excellent client service skills to effectively assess and address potential clients needs.
Responsibilities:
- Report to and take direction from the Intake Attorney.
- Manage and guide the intake team through the client intake process.
- Maintaining quality assurance through audits.
- Ability to create and present analysis reports.
- Analyze potential personal injury cases to determine their viability and alignment with the firms standards.
- Ensure a high standard of client service and care during the intake process.
- Collaborate with other departments to streamline the client onboarding process.
- Maintain uptodate knowledge of personal injury law firm call center protocols.
- Knowledge of call center technical tools such as integrations tracking software phone tools analytics reports etc.
- Must be available to work oncall weekends.
Qualifications:
- A bachelors degree or 6 years of direct administrative experience is required.
- Must have prior experience as a Call Center Manager.
- A minimum of 4 years of progressive leadership experience in a call center is essential.
- Must have advanced technical proficiency in MS Office products such as Excel Teams Outlook etc.
- Strong communication and interpersonal skills.
Prior experience from the following industries is highly desired:
- Legal (Personal Injury Law a plus)
- Insurance Claims (Bodily Injury a plus)
- Enrollment Benefits/Healthcare
- Disaster Relief
Preferred Qualifications:
- Fluency in Spanish is highly desirable.
- Experience in a clientfacing role within a legal setting.
Total Compensation Package:
- Salary Bonus
- Employee Health Insurance premium 100% paid by the firm
- Dental & Vision
- FSA/HSA
- Generous paid time off and paid holidays
- 401(k) with employer matching
- Basic life insurance 100% paid by the firm
- Monday to Friday work schedule with no weekends
If youre ready to contribute your talents as part of one of Texass fastestgrowing personal injury firms while enhancing your skills within a dynamic environment apply today!
Required Experience:
Senior IC
Employment Type
Full-Time
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