Student Success Coordinator

Summary:

Job Description:

Essential duties and responsibilities

• Identify develop implement and support student success initiatives that ensure that students have a positive experience at the university resulting in increased persistence and graduation rates.
• Resolve challenges proactively and remove barriers for students by partnering with faculty and staff to find optimal solutions.
• Assist students in navigating the academic financial social cultural and athletic environments on campus by sharing resources academic policies and important university dates/deadlines via text messages phone calls emails or inperson meetings.
• Coordinate intervention pathways and case management for students of concern via the student success CRM Navigate360.
• Support the reenrollment process ensuring a highly efficient and effective system for all students including oncampus undergraduates graduate students and online learners from application through enrollment.
• Plan events and workshops that connect students to resources on campus.
• Other duties as assigned.

Required knowledge skills and abilities

• Demonstrated ability to initiate projects work independently and produce timely and positive results.
• Excellent customer service interpersonal communication leadership organizational and programming skills.
• Ability to comprehend interpret and analyze data and the business process needs of the integrated functions of a complex administrative business system.
• Proficient verbal and written communication skills.
• Strong attention to detail to ensure accurate information is being shared with students.
• Ability to train others and supervise student workers.
• Demonstrated ability to efficiently and effectively solve problems independently.
• Ability to work a varied schedule with flexible hours including weekends and evenings.
• Demonstrated ability at planning and organizing multiple projects and tasks.
• Ability to learn and apply institutional policies and procedures.
• Knowledge of Microsoft Office and Apple tools with a willingness to learn various computer programs.

Minimum qualifications

• Bachelors degree from a fouryear college or university required. Candidates with a masters degree preferred.
• One to three years of customer service experience preferred.
• Valid drivers license and clean driving record.

Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race color gender religion sexual orientation national origin disability genetic information age pregnancy parenting status veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972 Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the nondiscrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail Boca Raton FL 33431 or; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate masters and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane Decatur Georgiaor callfor questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling.

The Annual Security and Fire Safety Report

In compliance with the Clery Act the University annually provides a report to each student and current employee as well as to prospective employees and students that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan Timely Warnings Emergency Warnings Missing Persons fire safety policies fire prevention data and Crime Log policies) as well as crime and firerelated incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at your health Lynn University is smoke and tobaccofree.