Kennel Technician

Pay Rate (hourly)

$16.50

General

• Understands and applies hospital policies and procedures.

• Keeps kennel and grounds clean orderly and clutterfree.

• Removes trash sweeps and mops daily.

• Launders bedding and surgical linens.

• Stocks supplies as needed.

• Attends staff and departmental meetings.

Client Relations

• Answers the telephone by third ring in courteous and friendly manner.

• Properly admits and releases all patients for the boarding kennel.

• Answers phone shoppers questions establishing value associated with the services the facility provides.

• Makes appointments and reservations for all boarding and grooming patients.

• Obtains accurate health and vaccination history for all boarding and grooming patients.

• Obtains information from owner regarding pets medical needs and communicates it to the appropriate hospital staff.

• Obtains and documents information regarding accurate medications and administration communicating that information to the appropriate hospital staff.

• Obtains and documents information concerning grooming services desired by clients.

• Places appointmentreminder phone calls and provides clients with preappointment information or instructions.

• Communicates medical recommendations and reviews treatment plans with clients when services are due for admitted patients.

• Recommends additional services to clients such as bath groom pedicure and/or pamper session.

• Prepares paperwork for boarding/grooming patients.

• Reviews invoices sets next appointments and answers clients questions.

• Ensures client information is current via phone or in person.

Cash Handling

• Informs client of payment policies.

• Receives and accurately records client payments.

• Reconciles credit card check and cash transactions daily.

• Accurately invoices coupons and gift certificates.

Animal Care

• Provides compassionate patient care including keeping patients clean dry and comfortable and alerting hospital to changes in patients condition while boarding.

• Administers flea medication on admit and release days.

• Medicates patients and logs medication data in computer.

• Records weight at admit and every three days during stay.

• Applies name band to patient at admit and removes before release.

• Puts pets in secure cage with water and attaches necessary paperwork (cage card).

• Plays with pets during daily playtimes.

• Notes any concerns about pets medical condition and contacts clients to obtain permission for medical treatment.

• Cleans and sterilizes runs and cages daily.

• Walks (three times per day) feeds and medicates (as instructed) animals and logs that data daily.

• Monitors and logs daily urination and defecation habits and any occurrence of vomiting or diarrhea.

• Bathes trims nails of and brushes out patients.

Personal Conduct

• Adheres to all hospital policies standards and procedures including but not limited to uniforms grooming smoking and personal calls as stated in the hospital procedures manual.

• Serves as a representative of the hospital displaying courtesy tact consideration and a positive attitude in all interactions with clients patients and other staff members.

• Demonstrates initiative in everyday duties by seeking other work during down times assisting other employees and filling in for other employees as needed.

• Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.

• Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.

• Organizes work area and exercises timemanagement skills to maximize personal efficiency.

• Prioritizes tasks and handles multiple tasks in a calm organized manner.

Additional Duties

• Attends departmental and staff meetings.

• Performs other duties as .

Requirements

• HS diploma or educational equivalent.

• Availability to occasionally work uncommon hours and overtime and to be recalled in emergency situations.

• Excellent animalhandling skills including the confidence and dexterity to administer medications to and bathe animals.

• Ability to properly restrain patients.

• Ability to complete assigned tasks in the time allotted without direct supervision.

• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.

• Excellent interpersonal communication skills.

• A commitment to outstanding client service.

• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

• Ability to stay on task and work energetically for entire shift sometimes exceeding 10 hours per day.

• Preferred: One year or more of experience in a veterinary hospital.