Mobile Support Specialist

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

RESPONSIBILITIES:

• Demonstrates ALLOs core values by maintaining a positive open demeanor encouraging different points of view providing timely information and communicating issues with the leadership.

• Provides exceptional customer service while helping current and new customers with mobile service plans billing questions and other mobile admin duties.

• Process incoming sales orders open trouble tickets and assist with mobile reporting.

• Quickly and efficiently diagnose and resolve technical issues related to mobile service including connectivity device troubleshooting and account management.

• Provide professional written and verbal support for technical inquiries and sales questions.

• Collaborate with technical support training and sales teams to ensure seamless customer experiences.

Colorado Residents: Typical pay range for this role will be from $18 to $21 per hour with additional commission opportunities based on sales performance.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent

• A minimum of 1 year of experience in customer service and/or sales in the telecom/mobile industry is preferred.

• Proven experience in mobile support troubleshooting mobile devices (iOS Android) and network issues.

• Some call center and chat support experience is a plus.

• Experience with CRM systems and ticketing software (e.g. Zendesk Salesforce) preferred.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent customer service skills with a focus on solutionsbased sales.

• Strong oral and written communication skills especially in customerfacing situations.

• As a problem solver you can see through the eyes of others and help them feel assured that they are in good hands.

• Strong interpersonal teamwork conflict resolution and negotiation skills.

• Ability to remain approachable and calm under pressure in a fastpaced environment.

• Comfortable with a consultative sales approach and handling objections.

• Collaborate with training teams and leadership to continuously improve support and sales processes.

WORKING CONDITIONS:

• Must be available to work flexible hours including evenings and weekends depending on the needs of the business.

• Opportunities for advancement into senior support or sales positions within the company.

REQUIREMENTS:

• Ability to operate a computer

• Ability to communicate information

• Ability to remain stationary for extended periods

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free ALLO Service: Well pick up the tab on your ALLO fiber internet TV and phone bill. Seriously!
• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and parttime team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.