DEPT OF REVENUE

Funding Arizonas future through excellence in innovation exceptional customer service and public servantled continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS) an intentional resultsdriven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.

Address: 1600 W Monroe st.
Phoenix AZ 85007

Salary: $72100

Grade: 26

Closing Date: Until filled

The Business Analyst Seniors role is to serve as the liaison between the Information Technology Services Division and multiple business units throughout the agency for large complex projects. This role is responsible for eliciting and documenting project requirements and validating that solutions meet the departments objective collaborating with project stakeholders and championing solutions through education and change leadership.

Supervision:
This position does not have direct reports.

This position is available for remote work on a fulltime basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Project Planning and Support

• Schedules and facilitates meetings with project stakeholders as needed or required
• Prepares and delivers informative wellorganized presentations and project status reviews for project stakeholders
• Creates project documents including but not limited to detailed project requirements statements context diagrams status reports change requests and other documents as outlined by the project management lifecycle process or as required by stakeholders
• Manages document versions to ensure standardized templates are completed when applicable
• Ensures requirements traceability is maintained during the development and testing phases
• Continuously communicates with developers quality assurance analysts project managers and other stakeholders to clarify requirements and resolve conflicts
• Champions solutions through education and change leadership

Requirements Gathering

• Acts as liaison between Information Technology Services Division and other business units
• Follows best practices to develop requirements gathering plans prior to meetings
• Elicits project requirements and expectations by meeting and collaborating with customers and other stakeholders
• Ensures requirements are aligned to the approved project charter and supports the agencys objectives

Technical Project Support

• Develops and executes comprehensive system test plans conditions test scripts and test cases
• Provides functional expertise to developers during the design and construction phases of projects
• Supports business testing by documenting and analyzing business feedback and coordinating necessary changes and/or updates with the projects technical stakeholders

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws regulations policies and best practices related to taxation through regular engagement in activities such as: selfdirected research conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Actively contributes to team and individual effectiveness through the following:
  • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  • Completes all required training in a timely manner.
  • Participates in assigned work teams as appropriate.
  • May complete periodic metrics projects huddle boards and reports as requested.
  • Prepares for and actively participates in 1:1 coaching with supervisor
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement and engages in continuous improvement efforts as assigned.

Other duties as assigned

Education & Experience

• Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelors Degree (e.g. B.A.) training coursework and work experience relevant to the assignment.
• Minimum of six years experience in business analysis and/or project management

Licenses & Certifications
None

Knowledge/Understanding

• Knowledge of Business Analysis Body of Knowledge (BABOK)
• Knowledge and understanding of software development processes including requirements and technical design analysis development system and user testing problem resolution and planning
• Basic knowledge of taxrelated policies and procedures
• Basic knowledge of Lean Six Sigma methodologies and techniques for systems analysis and design and business process modeling

Skills

• Superb verbal written and listening communication skills
• Superb organization and time management skills with the ability to manage multiple projects simultaneously and work in highpressure situations
• Effective negotiation and elicitation skills
• Effective interpersonal skills and demeanor
• Effective project leadership skills in order to keep project timelines on track
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel PowerPoint; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive.
• Proficient in the use of systems such as TFS and Azure DevOps

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to comfortably speak to and facilitate meetings with large groups of people
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

• Bachelors Degree in Business Business Analytics or a related field
• Project Management Institute (PMI) Certification
• Lean Six Sigma Certification

The final candidate will be required to abide by the the following preemployment checks:
Employment Verification and Reference Checks
State and Federal Criminal Background Check including fingerprinting
Arizona Tax Filing Records Check
If applicable ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

The State of Arizona provides a world class comprehensive benefits package including:
Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
A robust and affordable insurance plan that includes medical dental vision life insurance shortterm and longterm disability options.
Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
Worklife balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at


*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.