Investigator
Investigator
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Job Description
Job Title: Investigator
Team: Professional Conduct
Job Status: 2 Permanent
Eligibility: Open to any qualified candidate
JOB PURPOSE
Carries out the intake of complaints and reports and conducts investigations of complaints and reports regarding professional misconduct incompetence and incapacity.
KEY RESPONSIBILITIES
- Carries out the intake of complaints and reports by assessing and analyzing information for risk to the public and in accordance with righttouch and riskbased principles.
- Conducts investigations regarding complaints and/or reports of professional misconduct and
incompetence. - Conducts health inquiries regarding the capacity of nurses to practice safely.
- Explains College of Nurses of Ontarios (CNO) professional conduct processes to system partners;
and - Presents matters before the Inquiries Complaints and Reports Committee (ICRC) for decision.
REQUIRED QUALIFICATIONS
Education and Experience
- Completion of a university degree in a regulated health field (e.g. BScN MSW MScPT
MScOT) or relevant discipline such as law or risk management. - 35 years relevant work experience in investigations risk management professional regulation
dispute resolution or health care including mental health and substance use.
Organizational Competencies
Consistently demonstrate CNOs Staff Core Competencies:
- Innovation Curiously cultivate new ideas with a desire to learn and a collective focus on the best outcome.
- Integrity Conduct every interaction with fairness honesty and mutual respect.
- Collaboration Work with the right people at the right time to make the bestinformed decision.
- Wellbeing Care for the physical mental spiritual and emotional needs of ourselves and others.
Job Competencies Knowledge Skills
- Communication uses excellent communication skills to engage with system partners and in carrying out the intake of complaints and reports or conducting investigations and health inquiries; considers impact to system partners determines communication delivery and approach adjusts approach when difficulty in understanding arises. Messages are clear shared in a timely manner and ensure confidentiality and sensitivity to difficult situations.
- Planning and Organizing identifies competing priorities and uses excellent case management skills to assess prioritize and balance conflicting demands. Develops plans and implements processes to facilitate time management.
- Analytical and Critical Thinking applies knowledge of the Regulated Health Professions Act 1991 and related legislation when conducting investigations to consider various nursing standards and determine applicability to the case; assesses nature of allegation by gathering numerous witness statements and relevant documentation to achieve a full understanding of the issue; finds further information to resolve inconsistencies and makes informed decisions by identifying and analyzing relationships between two or more factors to determine most appropriate regulatory response.
- Attention to Detail requires close attention to details when reviewing numerous witness statements and relevant documents for inconsistencies and identification of key details; develops methods for organizing and tracking information.
- Problem Solving gathers analyzes evaluates and organizes all relevant information considering relevant facts and identifying main issue; uses knowledge of related legislation and CNO policies when carrying out intake and early resolution processes or to complete a thorough and neutral investigation form the foundation for negotiations and present matters to the ICRC to render a decision.
Hiring Range: $106371 $113036
Full Salary Range: $106371 $127645
To Apply
Please email cover letter and resume by May 19 2025 at 4:00 pm via UKG PRO
Our DEI Commitment
The College of Nurses of Ontario protects the public by promoting safe nursing practice. We strive to be diverse inclusive fair equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require Codeprotected accommodation at any time during the recruitment process please contact citing Request for Accommodation in the subject line.
Land Acknowledgement
The College of Nurses of Ontario (CNO) operates on the traditional ancestral and unceded territories of many Indigenous communities across Ontario which continue to be home to Indigenous peoples.
CNOs office is in Toronto on land that is the traditional territory of many nations including the Mississaugas of the Credit the Anishnabeg the Chippewa the Haudenosaunee and the Wendat peoples.
Employment Type
Full-Time
