Assistant Guest Experience Manager

Over 40 years ago we founded our family winery with an audacious dream to redefine whats possible for Canadian wine in the eyes of the world. With a deep commitment to the Okanagan region and a relentless passion to produce wines that can stand alongside the best in the world our wines are crafted with bold precision and an uncompromising respect for the diverse vineyards and microclimates here.

Our culture is unapologetically fast paced entrepreneurial and results driven. Each teammember is a storyteller and makes an impact on a familyowned business thatis building a lasting legacy in the Canadian and International wine people have relentless drive to always raise the bar a genuineentrepreneurial spirit a passion and love for what we do to all act like ownersand to constantly innovate. We act with a sense of urgency do everythingpossible to always overdeliver for our customers and treat each other withhumility and authenticity.

We love what we do. Were all in. Its how we have accomplished great things. Like our amazing products and our brand we want to tell you the exciting story of our winery its growth and our people. Were on an amazing adventure and we want you to help write the next chapter with us. We are building a lasting legacy in the wine industry and weve only just begun.

The Assistant Guest Experience Manager Mission Hill Family Estate is responsible for all facets of the Boutique and Tasting Room ensuring operational excellence in guest service employee engagement inventory management and retail merchandising. This is a temporary 12month contract.

Accountabilities & Impact:

• Hire train motivate and develop a highperformance team in delivering exceptional guest experiences and driving topline results
• Use technology to support and implement experiences and strategies to maximize revenue minimize expenses and drive gains to the bottom line
• Manage daytoday operations of Guest Experience by creating and implementing organized team plans
• Manage inventory control and retail merchandise
• Promote and support retail activities and achievements of targets
• Maintain policies and procedures to ensure clear communication with the team
• Contribute to the planning of guest and member experiences

Skills & Experiences Needed:

• Bachelors degree in business Hospitality or related
• Softwareskilled individual with proven abilities in CRM tools MS Office etc.
• 5 years of experience in team leadership customer service sales or similar
• Tasting room or hospitality experience is an asset
• Track record of proven results in luxury sales and customer service
• Excellent communication both written and oral
• Collaborator creative storyteller and problemsolver with an entrepreneurial spirit and innovative drive to achieve great results

Why Join Us

Mark Anthony is committed to hiring engaging and growing qualified talented and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. Thetypical hiring range for this positionis $60000 $65000 annually complemented by a bonus plan; the base pay is determined by market location and jobrelated knowledge skills experience and education.

At Mark Anthony we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day connecting our global organization across all business units roles and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility authenticity fun and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo moving fast to seize opportunities and acting scrappyto stay ahead of industry giants.

Required Experience:

Manager