Senior Groups and Events Agent_Protea Hotel Fire & Ice! by Marriott Menlyn Pretoria
Senior Groups and Events Agent_Protea Hotel Fire & Ice! by Marriott Menlyn Pretoria
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1 Vacancy
Job Description
POSITION SUMMARY
This position assists with the reactive sales process maximizing hotel revenue and profitability aiming at achieving EBC revenue goals team booking pace goals guest satisfaction and the financial performance. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all daytoday activities related to reactive sales with a focus on building longterm valuebased customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Maintains a productive relationship with the Proactive Sales Team Event Planning and Operations. Responsible for effective business processes with all sales related channels. Manages all group & event enquiries negotiating /contracting functions including upsell as well as operating the groups until handover to Event Planning.
Managing Sales Activities
new catering/group business leads and responds to incoming catering opportunities for the hotel. Standard response time is within 24 hours of receiving enquiry.
every new lead in Opera; including Ml Leads and OneSource (if applicable).
and manages accurate room blocks forecasts according to group history reports and information given by clients to maximize hotel revenue making adjustments as necessary.
forecasts catering revenues for every lead.
the standard template for proposals ensures sales process follows the handling guidelines.
negotiating skills and creative selling abilities to close on business and negotiate contracts.
the best opportunities for the hotel based on market conditions and hotel needs.
quotations from external selected suppliers (when and if needed) to provide a comprehensive quote according to the scope of work.
site inspections in a methodical fashion adhering to the core standards.
entertainments regularly building and strengthening relationships with existing and new customers to enable future bookings.
and supports the operational aspects of business booked (e.g. generating and filing proposal contract customer correspondence).
Contracts/Agreements for all events and groups with rooms booked following processes and procedures. Maintains files with all required information and/or documentation pre/post events (initial request proposal relevant information signed contract BEOs vouchers etc.).
a seamless turnover of all confirmed groups and events to Event Planning.
knowledge and understanding of Opera Sales & Catering and PMS and keeps up with any updates in the system.
operational limitations to be able to deliver according to what was promised.
and enforces deadline dates and works with clients to release meeting space not needed to maximize hotel revenues.
with selling and followingthrough on catering promotions.
Sales strategies and business processes.
and supports Customer Service Standards and hotels Brand Standards.
in and practices daily service basics of the brand.
Maximizing Revenue & Managing Profitability
the overall market competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
revenue by upselling packages and creative food and beverage offerings.
3. Gains understanding of the hotels primary target customer and service expectations.
Building Successful Relationships
collaboratively with property Reservations Sales and Marketing Team to ensure sales efforts are coordinated complementary and not duplicative.
a close working relationship with Banqueting and Operations to ensure execution of strategies at the hotel level.
with the management team to create and implement a catering sales plan addressing revenue customers and market.
with the propertys Food and Beverage team to develop menus that drive sales.
effectively with vendors competitors local community and other hotel departments (including Sales Kitchen and Events) in order to ensure guest satisfaction.
Providing Exceptional Customer Service
exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction with the service/program/event.
the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott International.
the effective resolution of guest issues that arise as a result of the sales process and channeling issues to property leadership and/or other appropriate stakeholders.
Additional Responsibilities
the Reservations Manager in any administrative tasks where possible including but not limited to creation of proposals contracts revenue reports etc.
daily events briefing providing accurate updates on details of bookings and enquiries.
weekly Sales and Group Summary meetings.
all requested credit information to credit manager including timely communication to client of credit policy receipt of signed contract and deposit.
manages time ensuring the completion of all preset tasks on a daily basis.
in departmental and Marriott courses as required.
strives toward continuing professional growth and development of self.
company assets.
in annual Engagement Survey.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
2year degree from an accredited university in Marketing Business Administration Hotel and Restaurant Management or related major;
Experiences in groups booking and events are required.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the ohsofamiliar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forwardthinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior IC
Employment Type
Full-Time
