Order Processing Sales Administration

An Amazing Career Opportunity for Customer Support and Order Processing!!
Location: Ft. Lauderdale FL
Job ID: 36124

We are looking for a detailoriented and customerfocused professional to join our team as an Order Processing and Customer Support Specialist. This role involves managing the endtoend order processing cycle providing exceptional support to customers and ensuring seamless communication between internal teams. The ideal candidate will have prior experience in a similar role excellent problemsolving skills and the ability to handle multiple priorities in a fastpaced environment.

Who are we
HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.
We are a hightech software company headquartered in Austin TX with over 4500 worldwide employees. Check us out here: and our Customer Support and Order Processing youll support HIDs success by:
Processing customer purchase orders in the M3 system ensuring accuracy and releasing them to Logistics as goods are ready to ship.
Verifying pricing product availability and shipping methods with customers.
Monitoring backorders and coordinating their release when items become available.
Collaborating with the Operations Manager to expedite backordered items as necessary.
Following up with customers to obtain required shipping documentation.
Preparing reviewing and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations.
Providing customers with timely updates on order confirmations invoices and tracking information.
Responding to customer inquiries regarding stock pricing and orderrelated matters.
Generating and issuing daily invoices.
Maintaining accurate shipping records to ensure Logistics can meet customerspecific requirements.
Collaborating with sales staff to verify special pricing project codes and address any unique customer requests or issues.
Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages.
Maintaining an organized workspace and manage documentation for orders prior to shipment.
Ensure all shipmentrelated paperwork including invoices order confirmations purchase orders and email instructions is filed accurately and promptly at the end of each day.
Supporting the annual physical inventory process including counting and reconciliation.
Performing additional tasks and responsibilities as assigned by management to support operational goals.

Your Experience and Background include:
High School Diploma or GED required.
Minimum of 2 years of experience in customer support or administration.
Fluency in English and Spanish is required; proficiency in Portuguese is highly desirable.
Proficiency in ERP systems and Microsoft Office tools.
Detailoriented with excellent organizational and problemsolving skills.
Ability to work effectively under pressure and meet deadlines.
Ability to plan organize and prioritize work.
Ability to obtain and process information.
Previous experience in order processing or customer support.

What we can offer you:
Competitive salary and rewards package
Competitive benefits and annual leave offering allowing for worklife balance
A vibrant welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

Empowerment: Youll work as part of a global team in a flexible work environment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the boxes. If you have most of the skills and experience we want you to apply.
Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or parttime job seekers.
Integrity: You are resultsorientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

#LIHIDGlobal