SW Engineer

Do you thrive on building solutions that empower others Are you passionate about AI and its potential to revolutionize customer support If so this role might be your perfect fit!

At AppsFlyer were on a mission to deliver exceptional customer experiences. Our Support team plays a vital role in achieving this goal and were looking for a talented SW Engineer to join our ranks and build cuttingedge internal tools that will supercharge their efficiency and effectiveness.

In this role youll be the involved in designing and setting up our core ticketing platform AI powered chatbot and automations. youll split your focus between two main areas: as a Software Engineer youll develop automations and internal tools to support the daily work of our Support Engineers; and as an Integration & Operations Engineer youll help design configure and enhance core platforms like our ticketing system and customerfacing AI chatbot. Youll be part of the Product Support organization collaborating closely with Support team members leadership and crossfunctional teams to understand challenges and deliver effective technical solutions.

What youll do:

• Design configure and enhance our core ticketing platform. Suggest and configure enhancements to Zendesk and improve the integration between Zendesk to Salesforce and other platforms in the ecosystem
• Be a part of the team that deploys and integrates an advanced ticket chatbot powered by AI
• Develop deploy and document endtoend services independently. Such tools may include services that ingest customer questions search internal and external knowledge repositories and suggest optimal solutions to Support Engineers and other GenAI and automation solutions
• Craft intuitive userfriendly interfaces to ensure seamless adoption and efficient workflow integration for Support Engineers
• Collaborate closely with the Support team and other department stakeholders to gather feedback iterate on existing solutions and identify new opportunities for AIpowered support innovation

What you have:

• 2 years of experience as a Zendesk (or similar platform) advanced administrator or developer preferably in a B2B SaaS company. Managing complex triggers automations API calls and integrations
• 1 year of experience working with APIs
• Proven experience as a FullStack Developer
• A proven track record of implementing successful internal tools or deployment of a project Internal products or modules such as a new Zendesk Brand or a software project
• Familiarity with JavaScript and TypeScript (e.g: modern frameworks such as NestJS Angular or similar)
• Solid understanding of database technologies: SQL and NoSQL (DynamoDB PostgressSQL BigQuery Athena or similar)
• Passion for AI and ML with a strong desire to apply these technologies to solve realworld problems.
• Familiarity with Source Control Versioning tools such as Gitlab/Github or similar
• Excellent communication and collaboration skills with the ability to work effectively in a fastpaced and dynamic global environment
• A drive for continuous learning and innovation always eager to explore new technologies and push the boundaries of whats possible

Bonus Points:

• Knowledge of cloud platforms like AWS or GCP
• . in computer science or an equivalent
• Experience in working with IT infrastructure such as OKTA
• Experience with LLM (Large Language Model) libraries and frameworks with preference to OpenAI APIs
• Being introduced by an AppsFlyer employee

As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.

As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go Kaniel CEO