EU AI Technical Governance Manager

We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financialwellbeing and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175year history of innovation shared values and leadership behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic wellbeing and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us decide the future of American Express.

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities as well as our Commercial Large Market sales and account development teams outside of the United States under a single organization to accelerate our growth.

How will you make an impact in this role

• Working within American Express EU AI Governance Team support the execution of the EU AI Act governance framework by performing evaluations of AI systems to assess compliance with the technical obligations of the legislation including accuracy robustness interpretation and bias mitigation

• Support the governance team with AI system risk classification as per the EU AI Act by reviewing technical information submitted by AI development teams

• Serve as a point of contact for internal stakeholders with regards to EU AI Act compliance and 1st lineofdefence AI governance

• Provide expert guidance on the design and implementation of technical controls to meet regulatory obligations (e.g. across accuracy fairness robustness) leveraging internal partnerships with stakeholder teams (e.g. Tech AI development and cybersecurity teams)

• Help design and rollout training modules and guidance to support the development of AI systems in line with the EU AI Act

• Take responsibility for the AI registry used to capture the outcomes of the EU AI Act governance process ensuring it is consistently updated with accurate AI system details risk classifications and review outcomes

• Ensure technical documentation testing results and system assessments are available to support internal audits regulatory exams and external reviews

• Deliver clear and timely reporting on key metrics including risk indicators control effectiveness and assessment outcomes to support visibility across the company

• Stay informed on regulatory changes and emerging best practices related to technical AI governance and partner with the General Counsels Office to translate into processes and guidance

• Identify opportunities for enhancing the efficiency and effectiveness of the EU AI Act technical governance process and contribute to process improvement initiatives including considering tooling enhancements

Minimum Qualifications

• Significant experience in data science machine learning/AI engineering or related disciplines combined with recent experience in AI governance and an interest in advancing a career in operational processes for technical AI governance and compliance

• Demonstrated financial services industry experience with understanding of modelling techniques for credit and fraud risk decisioning

• Demonstrated understanding of the AI development lifecycle within an organisation and how AI is technically applied within an organisation to drive value (both generative and traditional AI)

• Practical experience applying or advising on technical AI governance principlessuch as fairness accountability transparency and robustnessin the development and evaluation of AI systems

• Familiarity with common techniques and tools for assessing model bias interpretability drift and performance stability

• Ability to collaborate and build effective relationships with stakeholder groups across different levels in the organisation and across multiple jurisdictions to enable a cohesive approach to EU AI Act governance

• Makes collaboration essential seeks out and values the input of others encourages a collaborative culture for their team entertains new ideas with an open mindset

• Strong English language verbal and written communication skills with an ability to craft messages that clearly and succinctly communicate key messages for senior audiences

• Critical thinker with a datadriven approach to problem solving able to apply structured reasoning to support informed decisionmaking and desired outcomes

• Degree or equivalent experience in a relevant field (e.g. Computer Science AI Data Science Statistics Machine Learning Engineering)

Preferred Qualifications

• Experience managing a team or of line management

• Knowledge of the EU AI Act and its obligations and/or familiarity with adjacent regulations e.g. GDPR

• Familiarity with AI governance platforms and tooling

• Relevant industry certifications incl. AI governance or Risk Management

• Familiarity with dashboarding tools (e.g. Tableau Power BI)