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Labor Agency 23
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Job Description:
Examples of Work
Analyze benefit claims to obtain the necessary information to write legal formal determinations of benefit eligibility.
Process appeals from claimants and employers explain procedures assist in completion of appeals complete necessary documents and data entry of transactions.
Testify on behalf of Commissioner of Labor as necessary in Unemployment Insurance Appeal Hearings.
Investigate and establish over payments of benefits to claimants to ensure that unauthorized benefits are not paid and to comply with legal requirements relative to payment of Unemployment Insurance Benefits.
Answer verbal and written inquiries from claimants employers and other agencies to explain legal requirements and procedures pertinent to the Unemployment Insurance program and general information.
Interview claimants to determine continued eligibility for unemployment insurance benefits. Identify barriers verify work search and refer to reemployment services through One Stop offices.
Retrieve review and update claimant and employer information utilizing computer database inquiries and computer data entry skills.
Collect validate and assemble completed claims and submit for imaging and archival storage.
Assist with testing wage investigations adjudicate work on various types of claim types (CWC UCX UCFE APT Trade).
As directed by supervisor file initial additional and extended unemployment insurance benefits by telephone.
As directed adhere to State Department of Labor and UI Division policies and procedures.
Other duties as assigned to support the Unemployment Insurance Benefits program.
Requirements / Qualifications
Minimum Qualifications: Post highschool coursework/training in math composition and/or use of computer equipment OR experience in fact finding/interviewing customer service including answering inquiries explaining procedures or experience in customer service or call center.
Preferred Qualifications: Experience adjudicating unemployment insurance claims; experience using current benefit payment system in NEworks. Proficient computer and typing skills are necessary.
Knowledge Skills and Abilities
Knowledge of: Nebraska Employment Security Law
Skilled in: Interviewing clients employers or other parties of interest to collect essential information; basic computer skills including word processing and data entry; organizing in high workload high stress situations.
Ability to: meet all timeliness and time lapse requirements according to Federal guidelines; effectively communicate via the telephone; specialize in decision making within the capacity of Nebraska Employment Security Law; maintain regular and reliable attendance.
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.
Full-Time