Octopus Energy has exciting opportunities to join our field team as an Energy changing the landscape of traditional field sales and marketing and reinventing customer interactions. Were focused on making energy greener and better for everyone. We put our customers first and are looking for amazing people to help us do that!
Communicate with customers: we try to be available to people through as many different avenues as possible. Not only do we use digital advertising billboards TV ads and more we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues to spread the word about Octopus this will be you!
Your role will be to ensure every conversation you have delivers excellent customer service
You will value meaningful honest conversations which allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest quality
This is primarily a face to face role however our Energy Helpers need to be flexible at times of high demand we support our customers where we are needed most so there will be opportunities for more office based work helping our inbound telesales team or our solar sales team as examples
What youll need
Previous experience in customer facing and centric roles
An understanding of sales or customer service
Experience in a customer centric setting where you have come up with quick and effective customer solutions
Demonstrate a proven track record of customer service or/and an understanding of what successful customer service is
The ability to work collaboratively with your team in order to influence and inspire
Clear communicator with a focus on listening and attention to detail
Honest focused and committed to delivering the highest levels of customer service
Experience of working autonomously
Why else youll love it here
Wondering what the salary for this role is Just ask us! On a call with one of our recruiters its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Octopus whats more important to us is finding the right octofit!
If this sounds like you and you want to know more apply now to have a further conversation with someone in our team! If you dont have a CV to hand then thats also fine... please attach a short message as your CV just telling us a bit more about you and why youre interested in a career at Octopus Energy!
If this sounds like you then wed love to hear from you.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodationsWhether you require specific accommodations or have a unique preference let us know and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Octopus were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities an inclusive work environment and fairness for everyone.
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