OCC System Administrator

Position Description:

Members of the Operation Control Center (OCC) team provide onsite support on a 24x7x365 basis. He will be responsible of the first level of support. He is responsible of monitoring and followingup of systems/servers must be vigilant and proactive in order to avoid or minimize any incident. He is also the owner of all incidents and request that are assigned to him and must react quickly to solve them and reestablish the service. If need be he must escalate to the second level of support to make sure that the resolution time is respected.

From time to time will work jointly with the support L23 to solve some technical problems or set up new services. Together with the supports he will participate to deployments upgrades and various tests.

Your future duties and responsibilities:

On demande have to support an internal web site (SQL PHP JAVASCRIPT programing will be required).

The person who will obtain this post will join a young and dynamic team which supports multiplatform environments and multicustomers. It will give him the possibility to be introduced to many technologies and tools.

Furthermore as he will be a part of a company which has offices in more than 40 countries you will have the occasion to collaborate with colleagues around the world.

We offer a dynamic environment flexible and numerous possibilities of career opportunities
Servor Monitoring
First Level of support
Take charge of the incident and perform investigation in less than 15 min.
Resolution of incidents through the use of documented procedures and coordination of recovery activities with other support teams if needed.
Engage Incident management Team and supports teams if necessary to ensure that incidents are resolved in a timely manner within the timeframes (warm transfer with certain clients when necessary).
Participate in Incident Review meetings
Creation of tickets for incidents detected manually
Execute and log daily activities within a daily checklist/shift log
On demande have to support an internal web site (SQLPHP JAVASCRIPT programing will be required)
Perform daily reboots of various Wintel servers on a regular schedule in the Production environment.
Perform weekly reboots of specified servers in the Non Prod Environment
Create changes as per schedule for patching
Deploy automated patches as per schedule (OS and application).
VM server creation or changes
Backup upon notification failures rerun job as per documentation resolve incident or escalate to support teams.

Incident Management
Resolution of incidents and job failures through the use of documented procedures and coordination of recovery activities with other support teams (Application Technical Client Vendors etc)
Engage Incident management team and Service Delivery Managers as necessary to ensure that incidents are resolved in a timely manner.
Document incident recovery activities by updating/closing tickets on a regular basis
Prepare incident reports detailing recovery actions and process improvements
Participate in Incident Review meetings
Problem Management
Analyze ticket data to proactively detect incident trends/problems
Coordinate with support teams to investigate/resolve problems once they have been detected
Engage the Problem Management team as required to assist with investigation/resolution activities for more serious/complex problems
Participate in problem review meetings and assist with implementing proposed solutions
Change Management
Coordinate scheduling of maintenance activities and change requests with other Client/Internal teams
Provide formal approval of scheduled activities within multiple ticketing systems for audit and workflow purposes
Execute scheduled maintenance activities service requests and change requests as necessary/requested
Resolve incidents resulting from maintenance activities/change requests by working with change coordinators/clients as necessary
Update and close records after work has been performed and provide status updates back to change coordinators
Security
Perform console management for centrally managed solutions of endpoints security (e.g. antivirus antispam encryption etc.)
Utilizes software and hardware tools to diagnose and resolve security incidents following agreed upon procedures.
Maintains operational documentation
General
Represent Operations in conversations with other Client/CGI teams in meetings
Suggest improvements to internal support procedures
Develop and maintain internal support documentation checklists shiftlogs etc
Prepare metrics showing the quantity of jobs executed tickets opened etc for use by management in monthly dashboard reports
Monitor and maintain ticketing queues within multiple systems

Required qualifications to be successful in this role:

Requirement:
o Must be able to learn easily flexible able to work simultaneously with many customers (various technologies) good knowledge in the following tools or platforms:
Wintel
UNIX
Tivoli
Programing (PHP SQL JAVASCRIPT)
Security
Network etc.
o Work on shift 24/7 (weekend included).
o Compressed schedule 3 days a week but may change according to the needs;
o Must remain in the position for a minimum of two years prior to a transfer (but possible to move in the team).
o Education and Experienece:
Computer Science Technology Diploma (DEC or equivalent in T1).
Sociable flexible and able to work as a team.
Experience not required.
Bilingual (French end English)

Fulltime work at the office (located at 3200 Dickson)
Shift work 24/7 (including weekends).
Compressed schedule 3 days a week but can change according to department needs;
Must remain in position for a minimum of two years before transferring to another team but can hold several positions within the team.
Must be able to obtain SECRET clearance.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French
• Change Management
• English
• Incident Management
• JavaScript
• Operations Management
• PHPMyAdmin
• Problem Management
• Server Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.

Come join our teamone of the largest IT and business consulting services firms in the world.