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As the Webchat Sales Representative you will be the first point of contact for potential members guiding them through their journey to join HCF. Using the GAIN sales methodology youll handle enquiries recommend products and educate prospects on the benefits of HCF services. Your clear and jargonfree communication will ensure a seamless experience for our customers. Youll also manage objections maintain confidentiality and adhere to our high web chat quality standards. Additionally youll make outbound calls to various lead types including warm leads student dependants exmembers and more all while following HCFs policies and procedures.
About You
Were looking for someone with a strong commitment to outstanding customer service and a desire to work within a team to achieve performance objectives. You should have a positive attitude be adaptable to change and thrive under pressure. Excellent telephone and written communication skills are essential along with intermediate computer skills in MS Office and Outlook.
Essential Skills and Experience:
Desirable Skills and Experience:
About HCF
At HCF our purpose is to bring our human touch to healthcare. Since 1932 weve been putting our members and their health first. As Australias largest notforprofit health fund we cover 2 million members with health life travel and pet insurance and our vision is to make healthcare understandable affordable high quality and member centric.
We want to be true health partners to our members easily guiding the healthcare choices that are right for them. At HCF our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward walk in their shoes stay human make it better and get there together.
Culture & Benefits
Purposedriven passion
Were united by a common purpose: to make healthcare affordable understandable high quality and memberfocused.
Wellness and worklife balance
Well empower you with the necessary skills and tools to support your personal wellbeing journey ensuring you perform at your best. Our offerings include:
50% subsidy on HCF hospital and/or extras cover
18 weeks of parental leave for all new parents
Mental health and wellbeing programs including workshops fitness classes flu vaccinations skin checks and more
Discounts on HCFs products including life pet and travel Insurance as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees irrespective of their unique characteristics including age ethnicity cultural or spiritual background gender identity disability education and socioeconomic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process please reach out to Talent Acquisition to discuss.
We encourage applicants to submit their applications at their earliest convenience as at HCF we review applications as they are submitted and may have filled the role prior to the job closing date.
Required Experience:
Unclear Seniority
Full-Time