Director, Account Management
Director, Account Management
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$ 150000 - 170000
1 Vacancy
Job Description
Job Description:
When you join Dow Jones you become part of one of the most dynamic creative and savvy news and information companies in the world. As a global leader in news and business intelligence were newswires websites newspapers apps newsletters databases magazines radio and televisionincluding some of the widestread and mostrespected brands such as Factiva The Wall Street Journal and Barrons. Our media inform the discussions and decisions that are vital to the worlds commerce while our databases make the business world more transparent allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twentyfive languages we enlighten and inspire audiences with authoritative differentiated and trusted content.
Our corporate subscriptions team is seeking a Director Account Management to drive customer retention and growth. The role requires a mix of strategic leadership and operational skills to effectively manage a team.
Director Account Management
Manages group of Account Managers focused on retention renewal and growth of existing business.
Develops customers success strategy for the team
Responsible for revenue attainment of (TBD) and account growth of (TBD)
Recruit train and mentor team
Works with team to Identify opportunities for upselling crossselling and renewals
Ensures smooth account handover between new business team and customer success team
Establish KPIs for CSM team and tracks pipeline via Salesforce
Works crossfunctionally with other depts (legal sales finance marketing operations billing etc.)
Report key metrics to leadership
Stay uptodate on Dow Jones suite of enterprise subscription solutions
Skills & Experience:
12 years experience
Experience managing and mentoring a team of Account Managers
Ability to set and track KPIs to measure team performance
Experience in renewals expansion and revenue retention
Strong analytical skills to track customer health scores and pipeline data
Proficiency in Salesforce or other CRM platforms for account tracking and reporting
Ability to work with sales finance legal marketing operations and billing teams
Strong communication and stakeholder management skills
Experience in developing and executing customer success strategies
Expertise in customer retention upselling and crossselling
Business Area:
Dow Jones Media SalesJob Category:
SalesUnion Status:
NonUnion rolePay Range: $150000 $170000We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Payforperformance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Director
Employment Type
Full-Time
