Customer Care Representative Bilingual Preferred

This position is locate at 814 Commerce Dr. Oak Brook IL 60523

PLS: People. Location. Service

Why PLS Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first because our customers are at the center of everything we do and we recognize that its our exceptional team members who go above and beyond every day. The PLS Group headquartered in Chicago is comprised of over 200 financial service centers in 12 states. Through our check cashing stores we provide consumers with convenient financial products and services to help them manage their daytoday financial needs. Although many of our customers have banking relationships we believe that our customers use our financial services because they are convenient transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg who serve as CoPresidents.

Position Overview:

Candidates must be able to work a 9hour shift with onehour lunch break. Weekends and Holidays are required. Candidates with prior retail customer service experience are welcomed! Competitive compensation and strong internal growth opportunities are available.

The Customer Care Representative is responsible for servicing internal and external customers by providing information about financial products and services and customer concerns. The Customer Care Representative is a trusted source responsible for all customer service interactions focused on the total customer experience. The Customer Care Representative is instrumental in enhancing the customer experience by providing highquality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic fastpaced environment.

Job Responsibilities:

• Address escalated customer inquiries in a timely manner.
• Determine the cause of customers concerns; explain the best solution for the customers concern; expedite correction or adjustment and followup to ensure resolution.
• Maintain accurate and updated records of customer interactions and transactions; record details of inquiries and actions taken.
• Educate customers by answering product and service questions and suggesting information about other products and services.
• Handle all interactions in accordance with PLS policies procedures federal guidelines and applicable laws.
• Maintain a comprehensive knowledge of PLS products and services.
• Maintain a polite and professional telephone manner.
• Meet Quality Assurance requirements and other key performance metrics.
• Other duties as assigned by management.

Job Requirements:

• Previous Contact Center experience is a plus
• Minimum of one or more years of customer service experience
• High school diploma or equivalent
• The ability to communicate clearly and effectively in Spanish is a plus
• Customer serviceoriented with the ability to handle difficult situations.
• Excellent customer service and organizational skills
• Experience working in a fastpaced environment with demonstrated ability to manage multiple competing tasks and ability to complete all work accurately and in a timely manner
• Strong skills to analyze prioritize and/or establish a resolution for customer inquiries
• Computer literacy in Microsoft Windows operating system and Microsoft Office
• Ability to work flexible hours including evenings and holidays as required to support business initiatives
• Ability to complete efficient data entry
• Ability to establish and maintain effective working relationships with peers customers and management
• Ability to readily accept and adapt to changes in work environment priorities and regulations
• Ability to work both independently and as a team member
• Excellent written and oral communication skills

Physical Requirements:

• Must be able to sit and/or stand for long periods of time.
• Ability to lift 15 lbs.

Benefits:

Benefits for eligible employees include medical/dental/vision 401k vacation opportunities for advancement ongoing training available.

We strive to demonstrate our Core Values in all positions at PLS:

Communication Customer Focus Integrity and Trust Teamwork Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin disability marital status protected veteran status or any other characteristic protected by law. PLS Financial Services is a drugfree workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify your Recruiter or a member of our Human Resources team at talentacquisition@ to make arrangements. The decision on granting reasonable accommodation will be made on a casebycase basis.

For jobs located in the City of Los Angeles consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance qualified applicants with criminal histories will be considered for employment.