Director of Learning & Operations Enablement
Director of Learning & Operations Enablement
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Job Description
Director of Learning & Operations Enablement
Location: Remote with travel required. Candidates located in Charlotte NC Atlanta GA or Denver CO will be prioritized.
About Skiptown:
Skiptown is the spot for dogs and their people. With daycare boarding grooming training and a social club we deliver unforgettable experienceson and off the leash. As we gear up for major growth including franchising were building smart scalable systems to power our next chapter.
Role Overview:
Were seeking a strategic executionminded Director of Learning & Operations Enablement to own our Learning Management System (LMS) build scalable training programs and lead the development of a comprehensive operations manual that supports internal teams and future franchisees. Youll report into the CEO and work crossfunctionally with leadership product and frontline roles to ensure our training and operations materials are impactful scalable and aligned with our mission.
Key Responsibilities
Learning & Development (L&D) Strategy
- Own the companywide learning strategy across all departments and service lines
- Manage the endtoend administration and optimization of our LMS (e.g. TalentLMS)
- Design and launch engaging training experiences (elearning video SOP guides instructorled)
- Partner with department leads to ensure training aligns with operational goals and service excellence
Operations Enablement
- Develop and maintain a scalable easytouse Operations Manual and SOP library
- Translate existing workflows and tribal knowledge into documented processes and visual resources
- Ensure consistency and clarity across all facilitylevel operations materials
- Identify opportunities to streamline onboarding and role readiness across the company
Franchise Readiness
- Collaborate with leadership to adapt training and operations content for franchise use
- Ensure documentation meets franchise compliance and brand standards
- Support the creation of toolkits field support guides and onboarding for franchise partners
Measurement & Iteration
- Establish KPIs for training effectiveness completion rates and operational consistency
- Analyze feedback and performance metrics to improve materials and delivery methods
- Lead initiatives to improve content accessibility engagement and knowledge retention
Qualifications
- 5 years of experience in L&D enablement or operations roles
- Proven success managing and scaling an LMS
- Experience building training content and operational documentation from scratch
- Strong instructional design and content development skills (visual written and video)
- Ability to create scalable systems for a multisite or franchise environment
- Deep understanding of frontline operations in hospitality pet care or servicebased industries
- Exceptional collaboration communication and project management skills
Youll Thrive in This Role If You Are...
- A systems thinker who loves turning chaos into clarity
- Obsessed with building tools that help people learn and do their jobs better
- Equally comfortable writing SOPs storyboarding elearning modules and advising leadership
- Passionate about scaling a brand that prioritizes both quality and fun
- A proactive communicator who balances strategy with execution
Perks & Benefits
- Competitive salary performance bonus
- Health dental and vision insurance
- 401(k)
- Free or discounted services at Skiptown for your pup
- DoorDash DashPass Account
- Unlimited PTO and flexible work environment
- 50% off a Farmers Dog Subscription
Required Experience:
Director
Employment Type
Full-Time
