Customer Service Sr Associate
Customer Service Sr Associate
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Job Description
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)Customer Service Senior Associate Patient Financial Services
Join our team at Nebraska Medicine as a Customer Service Senior Associate for our Patient Financial Services team! Were searching for a dedicated individual to provide exceptional customer support at our ECCP location in the
Mutual of Omaha building Omaha Nebraska.
As a Customer Service Senior Associate youll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients guarantors and thirdparty payers to address care billing and payment inquiries. Exceed productivity and quality benchmarks actively contribute to team goals and adhere to policies and regulations. Join us in maintaining excellent customer relations advocating for patients and contributing to a positive organizational environment.
If you have questions about applying for the Customer Service Associate please contact Jana Whitmarsh at
Details
- MondayFriday
- Train 7:00a3:30pm 68 weeks then regular schedule 9am 5:30pm
- Potential to work from home after 6 months of training is completed.
Why Work at Nebraska Medicine
- Together. Extraordinary. Join a team that values your skills delivering exceptional care through collaboration.
- Leading Health Network Work with the regions top academic health network partnering with UNMC to transform lives through education research and patient care.
- Diversity and Inclusion We value diverse backgrounds and experiences reflecting the communities we serve.
- Educational Support Enjoy up to $5000/year in tuition assistance a 35% discount at Clarkson College and career advancement opportunities with covered educational costs.
Be part of something extraordinary at Nebraska Medicine!
Duties: Customer Service Senior Associate
Responsible for prompt and accurate customer relations in a fast paced environment. Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Concerns vary in reason and may be clinical or financial in nature. Serve as a patient advocate and collaborate between departments external agencies and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission vision and values.
Required Qualifications: Customer Service Senior Associate
- High school education or equivalent required.
- Minimum of three years of higher education with coursework in a relevant field such as business healthcare or a related discipline OR equivalent combination of education and experience in a relevant professional setting.
- Ability to interact with customers over the telephone and face to face required.
- Knowledge of patient billing process required. Ability to research and problem solve required.
- Analytical organizational team project management and selfdirecting skills required.
- Excellent verbal and written communication skills and ability to work with diverse customer base required.
- Knowledge of Microsoft Office Microsoft Excel databases and payer applications required.
- Ability to type a minimum of 40 words per minute with 95% accuracy required.
Preferred Qualifications: Customer Service Senior Associate
- Associates degree in business administration or related field preferred.
- Knowledge of collection laws liens and bankruptcies preferred.
- Membership in hospital or professional revenue cycle organization preferred.
- Knowledge of medical terminology ICD CPT and HCPCS coding preferred.
- Highly developed knowledge of hospital and/or professional revenue cycle processes required.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion marital status sex age national origin disability genetic information sexual orientation gender identity and protected veterans status.
Required Experience:
Senior IC
Employment Type
Full-Time
