Sales Administrator, Level 1

The Sales Administrator is a member of the Mackie customer fulfillment team and is responsible for promoting and maintaining positive customer relations through a variety of job duties including processing sales orders coordinating customer shipments and solving customer issues. The role requires someone who is customer service oriented selfstarting disciplined learns well on the fly and has excellent communication skills.

Essential Functions/Major Responsibilities:

• Order Management: Successfully facilitate all orders return authorizations new customer setups & other inquiries within one to two sales channels adhering to department timelines and guidelines.
• Data Accuracy & Quality Control: Ensure accurate entry and booking of sales orders credit memos and return authorizations.
• Customer & Sales Communication: Provide timely updates on product availability pricing expected ship dates and other relevant information to sales team members and our customers.
• Issue Resolution: Respond to and resolve customer concerns throughout the order fulfillment lifecycle maintaining service standards and response time expectations.
• CrossFunctional Coordination: Serve as a liaison between customers internal departments and service providers to ensure customer needs are met.
• Reporting: Prepare and distribute open order reports to Sales and customers.
• Documentation: Prepare commercial invoices and related documentation for international shipments ensuring compliance with regulations.
• Other: Special projects and other related duties as assigned

Competencies and Skills: Initiative Reliability Communication Strong attention to detail Focus on customer experience

Position Requirements:

• Excellent oral written and interpersonal communication skills
• Detail oriented with strong organizational skills
• Ability to deliver under deadlines with a high level of accuracy excellent time management a must
• Flexible and adaptive with a positive can do attitude
• Ability to multitask adapt to change prioritize exercise sound judgment maintain a professional demeanor and display a positive attitude
• Problem solver resourceful
• Proactive selfstarter who can work well independently or within a team

Education and/or Experience:

• Minimum of 3 years of cumulative experience in customer service and order management
• Proficiency in ERP systems preferably NetSuite
• Strong proficiency in MS Office with advanced Excel skills

Supervisory Responsibility: None

Pay: $23/hour depending on experience

Benefits: Mackie offers a comprehensive employee benefit package including a 401(k) match. New employees accrue 15 days of paid time off in their first year along with 10 paid holidays and 2 floating holidays.

Work Environment:

• Hybrid Workplace: This position is located at our corporate headquarters in Bothell WA. The role requires onsite presence at least three days per week.
• Typical Conditions: The employee will primarily work in a typical office environment with moderate noise levels. The role involves working in a fastpaced office setting and may require hours exceeding eight hours per day and/or 40 hours per week. Early morning and/or evening meetings may be required. Occasional travel is required.
• Physical Demands: The physical demands are representative of those necessary for the successful performance of this jobs essential functions. Reasonable accommodation may be made for individuals with disabilities. The role regularly requires sitting for extended periods. It occasionally involves lifting or moving up to 25 pounds. Independent mobility is needed to navigate a standard office environment including accessing shelves and drawers at varying heights. Vision must be sufficient to read computer screens printed materials and handwritten documents. Manual dexterity is required for daily computer keyboard use. The role also demands clear speaking and hearing ability for effective communication in person over the phone and in small groups. Mental stamina is essential for problemsolving handling stressful situations prioritizing tasks and interpreting both oral and written instructions.

Relocation: Relocation assistance is not available for this position.

Sponsorship: Applicants are required to be currently authorized to work in the United States. Mackie is unable to offer sponsorship either now or in the future for this specific position. This policy applies to all employment practices within our organization. We comply with federal state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO Statement: Mackie is committed to providing equal opportunity in employment. We ensure all job applicants and employees are treated fairly without discrimination in all aspects of employment including hiring. This applies to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected under applicable federal state and local laws. For assistance or reasonable accommodations during the application or hiring process due to a disability please contact This email is for accommodation requests only. Applications must be submitted via our applicant tracking system.

Mackie believes each employee makes a significant contribution to the Companys success. This position description outlines primary duties qualifications and job scope but is not intended to limit the incumbent or the organization to just the work identified. Duties responsibilities and activities may change at any time with or without notice. We expect each employee to offer their services whenever necessary to ensure our success.