RV Warranty Administrator
RV Warranty Administrator
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Job Description
RV Warranty Administrative We offer a fun and positive culture career growth and great benefits.
THE ROLE: We are looking for a Warranty Administrator to join our incredible team. Under direct supervision of the Service Manager this position is responsible for reviewing processing and closing warranty claims. You will work very closely with multiple departments in the service department.
BENEFITS:
- Medical dental vision disability FSAs and life insurance
- Paid Time Off and paid holidays
- 401K
- Pet Insurance
- 5day work week
- Employee Assistance Program
- Training and Development Programs
- Referral Program
- Legal Coverage
- Identity Theft Protection
- And so much more.
Warranty Administrator Responsibilities include but are not limited to:
- Obtain warranty authorization prior to working on unit by uploading pictures to computer faxing in for authorization or following any/all procedures as prescribed in the manufacturers warranty policy and/or procedure manuals
- Process factory warranty claims online and through IDS efficiently and accurately while in a fastpaced environment
- Continuously maintain and update the proper information in the IDS system through the day
- Answers incoming telephone calls from manufacturers and responds in a courteous and professional manner
- Enforce all policies and ensure procedures are followed by the technicians before processing paperwork or signing off on technician hours
- Follow up on all warranty receivables to ensure payment in timely manner
- Participate in training as prescribed by management
- Communicate closely with technicians as needed with diagnosis authorization and/or repairs
- Acknowledge all guidelines and policies as described in company policy handbook and service manual
- Performing any other tasks deemed necessary by supervisor
Qualifications:
- Proficient computer skills including the ability to use our dealer portals (training provided)
- Excellent organizational skills
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
- Able to build and maintain lasting relationships with warranty representatives with our manufacturers
- Ability to accept additional tasks duties and/or direction from management
- High School Diploma or equivalent
- Most work is performed indoors at a desk but may require walking throughout the store each day.
THE COMPANY: We are a growing RV Retailer company based in FortLauderdale that offers robust learning opportunities for all associates bestinclass leadership development programs and a commitment to invest in and grow our associates careers. We believe in leading by example great communication courage accountability innovation and showing up everyday with a strong sense of commitment and high level of passion for what we do and for the customers and associates we serve.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
