Junior Customer Care Agent - Norwegian speaking
Junior Customer Care Agent - Norwegian speaking
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Job Description
Doesworkingat one of Europes largest fintech companies sound interesting to you Are you keen to join a rapidly growing team in an international environment whereyoullget tons of opportunities to develop yourself and collaborate with colleagues from all over Europe If so you are in the right place!
Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation we empower businesses and consumers alike to thrive in an increasingly digital world.
As aCustomer Care Agentyou will be responsible for managing inquiries from SMEsized merchants. Your tasks will include handling emailschatsand calls from customers with either acquiring or technical products. Weoperatein several key CRM ERP and other customerrelated systems makingproficiencyin various IT systemsadvantageous.
Support We Provide:
Transactions support
Settlement reports
Selfservice portal usage
Technical support on Terminals
Invoicerelated questions.
Other customer concerns
Your key tasks and responsibilities are:
Handling emails and tasks in multiple CRM systems
Responding to customer inquiries in our inbox assisting both internal and external departments
Performing administrative tasks such as changing bank account details and updating company information
Providing technical support to merchants with Card Terminals
Supporting merchants with Acquirer agreements
Your personal qualifications include:
- Fluent Norwegian and English (speaking and writing)
- Strong communication skills both verbal and written
- Team player enthusiastic about delivering a great customer experience
- Capable of technical reporting of IT incidents
- Detailoriented with a strong customer mindset
- Conscientious and persistent in obtaining valid customer information
- Organized with the ability to prioritize tasks
- Availability during project operating hours: MonFr 8:0017:00 for Phone calls; 07:0020:00 MonFr 08:0016:00 Sat. for Technical Support.
Competence and experience:
- Excellent communication and collaboration skills
- Good cooperation skills with different stakeholders both internal and external
- Experience in customer service or contact centres with email/task Chat and call handling would be an asset
- Relevant work experience and knowledge of the fintech business area are a great benefit
- Knowledge of corporate structure business forms subscription rules card companies credit policies AML KYC GDPR ecommerce law guidelines for ecommerce and general knowledge of internet commerce are a great benefit
Background and qualifications:
- Administrative background or experience with administrative tasks
- Experience with payment products and card services is beneficial but not required
- Proactive and diplomatic approach to customers support
- Strong commitment to assisting customers in resolving issues
- Resultoriented serviceminded selfdriven and flexible
- Strong service orientation with an emphasis on quality and precise task execution
- Team player who understands the importance of collective effort to achieve success
- Work from home
- Employment Contract
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Mobile phone/Internet subsidy
- Life accident & critical illness Insurance
- Paid Sick Leave
- Relocation bonus and Competition Award
- 20/26 days of holiday
Required Experience:
Unclear Seniority
Employment Type
Full-Time
