Cargowise Support Engineer
Cargowise Support Engineer
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Job Description
A.P. Moller Maersk is an integrated container logistics company and member of the A.P. MollerGroup. Connecting and simplifying trade to help our customers grow and thrive. With a dedicatedteam of over 80000 operating in 130 countries; we go all the way to enable global trade for a growingworld. From the farm to your refrigerator or the factory to your wardrobe A.P. Moller Maersk isdeveloping solutions that meet customer needs from one end of the supply chain to the other.
Team / Opportunity
At Maersk we are transforming to become the global integrator of container logistics connecting and simplifying our customers supply chains. The Technology Group is critical to realising the company strategy. We plan on significantly enhancing our Technology capabilities and are implementing a new technology architecture led through Platform Operating Model. The Cloud Engineering Unit within the Technology Group is accountable for end to end delivery of Service Reliability Availability Performance Cost and Fit for Purpose solutions there by enabling the Platform Operating Model.
Who we are looking for
5 years of Cargowise support engineers responsibilities include:
Bachelors/masters degree in computer science Information Technology or Engineering
Providing second and third line support to users of the CW1 service desk
Investigating support service level deviations and performing proactive troubleshooting
Leading CW1 deployments and incountry engagements including new country implementations
Troubleshooting existing customizations workflow tag rules files received via eAdaptor
Demonstratable technical knowledge and expertise of CargoWise
Cargowise One Workflow Design and understanding the use of event code milestones tasks and trigger and macro setup in filtering
Experience using configuring and troubleshooting modules such as Registry EDI Message Tag Rules Workflow Templates and Buffer Management System
Proficiency in handling data formats such as XML JSON EDIFACT X12 raw text files EXCEL CSV and tagged separated files
XUE and XUS analysis and understanding of EDI communications setup with carriers airlines and message analysis
Experience in SNOW and handling of tickets before (preferred but not required)
Producing comprehensive supporting documentation
Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
Proactively learning and sharing upcoming CW1 features
Identifying continuous improvement opportunities
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Employment Type
Full Time
