Customer Success Graduate
Customer Success Graduate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
Job Summary
This role is responsible for strategic managements of important client relationships focusing on renewals profitability and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics consulting and strategy planning.
Responsibilities
Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
Work on upsell and crosssell opportunities in existing assigned customers providing accurate forecast
Leads the account kickoff by identifying customer success criteria updates customer success plans and expansion needs and identifies key influencers and decisionmakers.
Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
Manages revenue forecasting cost analysis and growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
Addresses customer escalations and related communications in a timely and proactive manner.
Identifies and leads initiatives to drive revenue growth within existing accounts leveraging upsell crosssell and expansion opportunities.
Ensures managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).
Acts as a trusted advisor while sharing industryspecific subject matter expertise with the customers.
Conducts regular strategic business reviews with clients to evaluate their progress demonstrate value and identify areas for improvement.
Education & Experience Recommended
Graduate Degree in Sales Marketing Business Administration or any other related discipline.
02 years of work experience preferably in sales customer experience account/ business management or a related field or an advanced degree with little or no work experience.
Preferred Certifications
IT Environment Management Certifications (ITIL COBIT TOGAF Lean IT or similar industry standard certification)
Certified Technology Sales Professional (CTSP)
Sales & Services Entity
Job
SalesSchedule
Full timeShift
No shift premium (Spain)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Employment Type
Full-Time
