Social Care Manager-Capital Region

Life at Healthy Alliance

At Healthy Alliance our purpose is to improve health and empower the underserved. Every community has its own needs affecting the health of those who live learn work and play within them. Our network brings together organizations big and small to coordinate and collaborate so that all communities have reliable access to the resources they need. Why Because every New Yorker deserves the same opportunity to be healthy.

Designated as the Social Care Network (SCN) Lead Entity for the Capital Region Central NY and North Country under New Yorks 1115 Waiver Amendments SCN & HealthRelated Social Needs (HRSN) Program we are responsible for ensuring that there is a seamless consistent endtoend process for HRSN screening navigation and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities.

As aAlbany Business Reviews Best Places to Work and aModern Healthcares Best Places to Work in Health Care award recipient we strive to maintain a culture wherein highperforming missiondriven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy mastery and purpose we believe our differences in strengths and perspectives play an integral role in propelling us forward while our core values ground us serving as the common thread that unites our team.

Why You Should Join Healthy Alliance

We offer amenities professional development opportunities events and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire including but not limited to medical dental and vision group shortterm disability and life insurance with buyup options flexible spending and HSA companycontributed accounts and more
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Companysponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety respect employee engagement recognition and diversity
• Salary range: $51650$59398 per year commensurate with experience

Who You Are

The Social Care Manager is the direct point of contact for Medicaid Members with ongoing HRSNs and is responsible for conducting their eligibility assessments for enhanced HRSN services as well as development of social care plans.

We are looking for someone in the Capital Region.

What Youll Do

• Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members.
• Provide longitudinal care management for Members receiving one or more enhanced HRSN service.
• Conduct and document outreach to community members in alignment with required frequency modality and timeframe.
• Manage Member consent and attestation as required throughout the screening assessment and care management process.
• Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs.
• Conduct eligibility assessments to determine Member eligibility for enhanced HRSN services and refer Members to eligible programs and services including enhanced HRSN services and/or existing federal state and local resources.
• Develop social care plans that include a summary of Member needs eligibility and services to which they are referred.
• Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect as necessary to support service connection. Document progress notes and action taken with each referral as detailed in the Network Standards and Quality Program.
• Update the social care plan throughout service provision in collaboration with the Member and service provider to reflect strategies and interventions for meeting identified HRSNs.
• Monitor and manage eligibility status changes in collaboration with Eligibility Specialists and enhanced HRSN service providers.
• Confirm service delivery completion and that Member needs have been addressed satisfactorily and support the transition to additional resources.
• Regularly use data and data tools to report referral patterns and trends to the management team.
• Share detailed feedback on successes and challenges of the role with the Referral Coordination Manager and continually look for opportunities to enhance and simplify the community member experience.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

What Youll Need

Education

• Associate degree in health social services or related field preferred. Equivalent work experience in a related field may be considered in lieu of degree requirements.

Professional work experience

• Minimum of 5 years related experience in a clinical nonprofit or ManagedCare Organization (MCO) environment preferred.

Knowledge Skills and Abilities

• Extensive knowledge and understanding of health equity social drivers of health and social care data.
• Excellent communication and presentation skills.
• Experience using translation services preferred.
• Ability to build collaborative working relationships with others inside and outside the organization through cooperation mutual respect and capacity to inspire and motivate others.
• Thrive working with multiple systems and processes.
• Demonstrate ability to use various technology platforms to ensure successful and timely referral connections are made.
• Effectively work in a hybrid work environment. Some local travel may be required for meetings community events and other jobrelated responsibilities.
• Demonstrate commitment to the values of diversity equity and inclusion.
• Extremely detailoriented and capable of multitasking.
• Proven record of hitting key metrics defining effective datadriven network development strategies and problemsolving.
• Proficient computer skills and willingness to learn additional software applications.
• Demonstrated ability to thrive in a demanding environment.
• Performs all work in accordance with Healthy Alliance core competencies and values.

Your next career opportunity is at Healthy Alliance!

This position involves sedentary work that primarily involves sitting/standing use of typical office equipment such as a computer laptop and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We adhere to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to

Privacy Requirement

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.

Healthy Alliance is an AtWill Employer.