Senior Service Analytics Analyst
Senior Service Analytics Analyst
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 92210 - 138080
Vacancy
1 Vacancy
Posted on :
11-05-2025
Job Description
About the Role
Canon USA in Melville NY is currently seeking a Senior Service Analytics Analyst (Sr Analyst Service Analytics). The Senior Service Analytics Analyst provides analytical support to the Service Planning Group as well as various levels of Service Management. Supports decision making with indepth reporting and analysis of Machine Customer Technician and Financial performance to ensure future growth and market competitiveness. This position will also review and assess current processes identify areas for improvement and use all available tools to produce relevant and accurate reporting. Liaison between headquarters and regional Service Management to address issues and ensure clear communication regarding key performance indicators.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
Designs and/or maintains a consolidated Service reporting consisting of system (Oracle and S21) and ad hoc reporting to compile necessary documentation for management evaluation of customer profitability machine performance as well as technician performance
Resolves inconsistencies and transforms and simplifies highlevel complex information to develop practical solutions
Identifies best practices and business improvement opportunities through the reporting and analysis of normalized KPI
Collaborates with development team to constantly improve the performance of the Service related enhancements
Collect clean and continuously monitor and resolve data inconsistencies in report results to ensure data integrity
Creates tools and data models to aid in the visualization and monitoring of Service trend data
Provides comprehensive customer reporting to include system reports and ad hoc reporting for assigned accounts
Adapts quickly to the fastpaced work environment
Resolves inconsistencies and transforms and simplifies highlevel complex information to develop practical solutions
Identifies best practices and business improvement opportunities through the reporting and analysis of normalized KPI
Collaborates with development team to constantly improve the performance of the Service related enhancements
Collect clean and continuously monitor and resolve data inconsistencies in report results to ensure data integrity
Creates tools and data models to aid in the visualization and monitoring of Service trend data
Provides comprehensive customer reporting to include system reports and ad hoc reporting for assigned accounts
Adapts quickly to the fastpaced work environment
About You: The Skills & Expertise You Bring
Bachelors degree in a relevant field or equivalent experience required plus 5 years of related experience
Degree in Business Math Statistics Computer Science or equivalent preferred
Experience with service industry knowledge is a plus
Strong Knowledge of Excel Power Query Power BI and relational database software applications
SQL skills are a plus
Strong interpersonal analytical & presentation skills to work with business teams directly and advise them with correct solution
Excellent oral and written communication skills as well as organizational skills
Posses excellent accountability skills and ensure that all deliverables completed on or before target
Acts as a team player and strong contributor to work with dynamic team in an ever changing environment
Able to articulate issues to management and propose tangible solution to gain their commitment and agreement
Excellent pattern recognition and predictive modeling skills
We are providing the anticipated salary range for this role: $92210 $138080 annually.
Degree in Business Math Statistics Computer Science or equivalent preferred
Experience with service industry knowledge is a plus
Strong Knowledge of Excel Power Query Power BI and relational database software applications
SQL skills are a plus
Strong interpersonal analytical & presentation skills to work with business teams directly and advise them with correct solution
Excellent oral and written communication skills as well as organizational skills
Posses excellent accountability skills and ensure that all deliverables completed on or before target
Acts as a team player and strong contributor to work with dynamic team in an ever changing environment
Able to articulate issues to management and propose tangible solution to gain their commitment and agreement
Excellent pattern recognition and predictive modeling skills
We are providing the anticipated salary range for this role: $92210 $138080 annually.
Company Overview
About our Company Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue its parent company Canon Inc. as of 2023 has ranked in the topfive overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Hybrid This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LIAV1 #LIHYBRID
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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