Service Co-ordinator
Service Co-ordinator
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Job Description
Service Coordinatorrequired for our Solihull Site.
We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team.
Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe
Then Join our Whale Family!
Be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers customers and suppliers to ensure jobs are completed on time in line with customer expectations service level agreements and internal KPIs.
Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently.
You would be working in the Field Service department as part of the aftersales division.
Hours of worktimes will be discussed and agreed but will be between 7.30am and 5pm 39.5 hours per week
We are looking for someone who is a great communicator and who also has the below knowledge and transferable skills;
- Be the first point of contact for enquiries queries and disputes via phone and email
- Ensure enquiries are dealt with professionally effectively and efficiently
- Populate and maintain effective planner to ensure works are completed on time
- Proactively manage all units down to ensure they are returned to service in line with expectation
- Speak with engineers daily via phone
- Ensure all customer concerns are logged using appropriate process
- Also with additional administration duties (full job spec is at the bottom of this page)
If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding enthusiastic and proactive company where no two days are the same we also have some wonderful benefits on offer.
What are the benefits
- One off 500 per annum holiday bonus when you take 5 days off in one block
- Bonus scheme based on the performance of the company
- Private medical insurance (BUPA)
- Competitive Company Pension Scheme
- Secure employment with a longstanding supportive business with opportunity for advancement
- Annual pay reviews
- 25 days holiday (plus statutory days) per calendar year 5 days more than the legal requirement
- 500 Referral Scheme
- Death in service for employees
- Employee assistance programme offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
- Employee discount scheme including restaurants holidays retail vouchers and more
- Cycle to work scheme
- Full training equipment and PPE provided
- Long service awards
- Company share purchase opportunity
- Free parking
Full job description is attached at the bottom of this page
The Company
Whale Tankers care about quality across all aspects of our business it is a word that characterises the company. Our Ravenshaw site located in Solihull has been the home of Whale Tankers. The site set in more than 40 acres of land is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw with all the key processes carried out inhouse.
All aspects of the manufacturing process from technical specification to quality control all takes place on inhouse product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working customer promise is one reliability service and value for life It takes a combination of significant resources and unique culture to deliver that promise something that Whale Tankers has been delivering over the last five decades.
The Benefits
Health
Holiday
Pension
Bonus
The Values
- Teamwork
Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.
- Innovation
Producing a diverse product range engineered to meet specific customer requirements. We will remain focused on developing our products processes and people through partnerships and investments ensuring that we remain at the forefront of our industry.
- Long Service
The major factor in Whales success has been the motivation skill and loyalty of all employees who on average have been with Whale for 8 and a half years.
Documents
Employment Type
Full-Time
