Vehicle Customer Care Manager (12 months contract)
Vehicle Customer Care Manager (12 months contract)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Introduction
POSITION: Vehicle Customer Care Manager (12 months contract)
REPORTS TO: Head of Customer Care
INDUSTRY: Automotive Industry
SALARIES: Up to R60k p/m
AREA: East Rand Gauteng
SEND: nap
Duties & Responsibilities
Responsibilities:
- Improve customer service experience create engaged customers and facilitate organic growth
- Manage customer inquiries and complaints
- Take ownership of customer issues and follow problems through to resolution
- Develop service procedures policies and standards
- Recruit mentor and develop customer service agents
- Manage and Adhere to the approved budget
- Set a clear mission and deploy strategies focused towards that mission
Desired Experience & Qualification
Qualifications & Experience required:
- University Degree
- Willing to travel
- Minimum of 5 years experience in the heavy commercial vehicle industry
Package & Remuneration
SALARIES: Up to R60k p/m
Required Experience:
Manager
Employment Type
Full-Time
