Gift Shop Coordinator
Gift Shop Coordinator
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Job Description
Overview
Responsible for the daily operations of the DMH Gift Shop including financial oversight staff supervision scheduling and training. Serves as the primary liaison between the Auxiliary the Volunteer Services Department and the Hospital.
Qualifications
To successfully perform this role an individual must be able to meet the expectations outlined in the essential functions. The requirements listed below represent the knowledge skills and abilities necessary for the position.
Minimum Requirements
High school diploma or equivalent required; some college coursework preferred
Excellent verbal and written communication skills
General Skill Requirements
In addition to the essential functions and qualifications the following general skills are necessary for success in this position:
Adaptability: Responds effectively to change and competing demands. Accepts feedback adjusts approach as needed and remains effective under pressure shifting priorities or distractions.
Attendance and Punctuality: Maintains reliable attendance begins work on time requests time off in advance and ensures responsibilities are covered when absent.
Communication: Communicates clearly and professionally both verbally and in writing. Listens actively provides timely updates and uses appropriate communication methods.
Cooperation: Builds and maintains positive working relationships. Demonstrates tact supports team efforts and contributes to conflict resolution.
Job Knowledge: Demonstrates the skills and knowledge required for the role. Stays current with developments uses resources effectively and requires minimal supervision.
Judgment: Makes thoughtful timely decisions and includes others as needed. Maintains confidentiality and supports decisionmaking processes with sound reasoning.
Problem Solving: Identifies and addresses problems efficiently. Analyzes information explores alternatives and contributes to group solutions.
Quality: Strives for accuracy thoroughness and excellence. Seeks opportunities for improvement and applies feedback constructively.
Quantity: Meets productivity expectations completes tasks on time and works efficiently to achieve goals.
Concentration: Maintains attention to detail even with repetitive tasks or changing conditions.
Supervision: Works independently and with minimal supervision. Able to delegate review work train and provide feedback to others as needed.
Environmental and Physical Demands
Environment: Minimal exposure to unpleasant or hazardous elements.
Physical: Moderate physical activity required including frequent standing bending reaching and lifting/carrying items weighing 1020 pounds.
Mental: Must be able to manage stress and adapt to changing situations. Requires a strong ability to maintain confidentiality.
Responsibilities
Essential Functions and Responsibilities
Staff Supervision and Training
Provides daily supervision of the Assistant Coordinator shop cleaning personnel and volunteer staff
Oversees onboarding training and coordination of new volunteers
Ensures appropriate staffing levels to support efficient operations and highquality customer service
Evaluates staff performance and identifies training needs
Collaboration and Communication
Maintains positive working relationships with employees volunteers and customers using tact and professionalism
Acts as a liaison among the Hospital Auxiliary and Volunteer Services Department to support collaboration and resolve issues
Supports and advises volunteer staff as needed
Coordinates and facilitates meetings with shop area chairpersons in collaboration with the Gift Shop Chairperson
Operations and Administration
Recommends the annual Gift Shop budget to the Chairperson and ensures operations stay within budget
Assists with planning and implementing approved shop initiatives including special events and sales
Monitors and maintains inventory of merchandise and supplies
Makes operational recommendations related to staffing patterns merchandising pricing and volunteer coordination
DecisionMaking and Compliance
Makes daytoday decisions to support effective shop operations
Consults with supervisor on unusual or complex situations
Ensures compliance with hospital and Auxiliary policies and procedures
Applies rules and guidelines consistently to maintain fairness and operational integrity
Reporting and Recordkeeping
Maintains accurate records of volunteer hours and submits reports according to established procedures
Prepares reports and makes operational recommendations as needed
Additional Duties
Performs other responsibilities as assigned
Required Experience:
IC
Employment Type
Part-Time
