Associate Patient Service Specialist - Ear, Nose & Throat Clinic
Associate Patient Service Specialist - Ear, Nose & Throat Clinic
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Salary Not Disclosed
1 Vacancy
Job Description
Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.
Organization:
OTO PSS AdminJob Summary:
Provides service to patients before during or post appointment with regular guidance. Facilitates efficient workflow supports appropriate use of technology and engages in effective communication..
Position Hours
Monday Friday 9:30 AM to 6:00 PM
Location
1215 21st Avenue South
Suite 7209
Medical Center EastTower
Nashville. TN
Department Summary
Our otolaryngologists at Vanderbilt Bill Wilkerson Center offer advanced comprehensive care for the full spectrum of ear nose and throatrelated disorders. Whether you need routine care or a complex surgery we combine the expertise of many different specialists to provide you with personalized care.
KEY RESPONSIBILITIES
- Conducts patient checkin and checkout.
- Manages and maintains reception area and welcome tablets; Impacts patients MHAV engagement.
- Schedules appointments through clinical communication or direct request and effectively communicates to patients.
- Provides excellent customer service and recovers service through deescalation with guidance.
- Obtains and loads insurance coverage performs verification and resolves various RTE errors to ensure appropriate billing; Utilizes payor verification websites.
- Generates accurate registration efficiently and collects payments due at time of service to meet collection metrics.
- Ensures compliance of all HIPAA consent and billing forms to patients while ensuring HIPAA consent and billing forms meet established benchmarks.
- Interprets patient situations involving minors/ incapacitated adults to ensure patient is protected and represented within VUMC policies and legal guidelines.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
- CUSTOMER SERVICE (Novice): A continuing focus on the needs and requirements of customers anticipating their needs remaining sensitive to customers while performing services for them responsive to customer needs.
- PATIENT SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule patient appointments procedures and other office visits with various computer systems in the hospital or clinic. Knowledge of VAS and EPIC decision trees.
- PATIENT DOCUMENTATION (Fundamental Awareness): The ability to receive and record patient information compliant with legal guidelines.
- MEDICAL TERMINOLOGY & DOCUMENTATION (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting.
Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.
At our growing health system we support each other and encourage excellence among all who are part of our workforce. Highachieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance. * Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed. * Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job. * Team Interaction: Individually contributes to the team.Core Capabilities :
Delivering Excellent Services : Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge technologies tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide highquality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation :Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact daytoday operations by offering suggestions to enhance them. Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work ExperienceExperience Level:
Less than 1 yearEducation:
High School Diploma or GEDVanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Required Experience:
IC
Employment Type
Full-Time
