C004198 Chief Technician (Digital Collaboration) (CTS) - MON 19 May
C004198 Chief Technician (Digital Collaboration) (CTS) - MON 19 May
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1 Vacancy
Job Description
Deadline Date: Monday 19 May 2025
Requirement: Chief Technician (Digital Collaboration)
Location: BrainelAlleud BE
Full Time OnSite: Yes
Time OnSite: 100%
Total Scope of the request (hours): 836
Required Start Date: 30 June 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO COSMIC TOP SECRET
Duties and Role:
Systems integration and build:
- Provides technical expertise to enable the configuration of system components and equipment for systems testing;
- Collaborates with technical teams to develop and agree system integration plans and report on progress;
- Defines complex/new integration builds;
- Ensures that integration test environments are correctly configured;
- Designs performs and reports results of tests of the integration build;
- Identifies and documents system integration components for recording in the configuration management system;
- Recommends and implements improvements to processes and tools.
Application support:
- Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures;
- Uses application management software and tools to investigate issues collect performance statistics and create reports.
Systems installation and removal:
- Installs or removes hardware and/or software using supplied installation instructions and tools including handover to the client;
- Uses standard procedures and diagnostic tools to test installations correct problems and document results;
- Records details of all components that have been installed and removed;
- Assists users and follows agreed procedures for further help or escalation;
- Contributes to the development of installation procedures and standards.
Specific duties for this post:
- Responsible for systems providing the Collaboration Services onpremise and on the Cloud (MS Exchange MS Skype for Business MS Teams Exchange Online);
- Provide expeditious Level 2 and Level 3 support services (including technical support to service desk and emergency onsite assistance) to ensure Collaboration services remain operational;
- Give Subject Matter Expert (SME) support to the security related components of the systems under their area (Mail security onpremise and on the Cloud);
- Participation in Incident Management Service Request management representing Collaboration Services;
- Participation in Health and Risk Assessment;
- Provide inputs to Service Delivery and Service Improvement Plans as a SME;
- Execute periodic Continual Service Improvement activities;
- Stay abreast of technological developments relevant to the area of work such as Cloud technologies and Security;
- Collaborate with outsourcing workforce and help identify opportunities for outsourcing under their area;
- Deputize for higher grade staff if needed;
- Perform other duties as may be required.
Specific Working Conditions: The incumbent might travel up to 4 times per month in
Belgium.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
- Higher vocational training in a relevant discipline with 4 years postrelated experience. Or a secondary educational qualification with 6 years postrelated experience.
- At least 4 years experience implementing managing and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
- Proven experience in implementing maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
- Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
- Demonstrable knowledge of IT infrastructure and systems including enterpriseclass servers operating systems storage and virtualization technologies;
- Practical experience of Windows Operating System Active Directory DNS PowerShell scripting and the Exchange Management Shell;
- Very good experience deploying communication and collaboration software (such as video conferencing systems team messaging applications and document sharing platforms);
- Proven experience in handing and prioritizing multiple assignments;
- Proven experience in managing internal and external stakeholders;
- Very good experience with troubleshooting and providing end users support;
- Very good problem solving and communication skills.
Education Experience and Training (Desirable):
- At least 4 years of recent work experience related to IT system administrator functions of Communication and Collaboration systems in particular Microsoft Exchange MS Teams and Skype for Business.
- Working knowledge in system management automation and monitoring;
- Good understanding of Application security Internet security and IT data protection mechanisms;
- Awareness of industrys latest technology trends and applications such as Cloud Applications and Security;
- Technical certification in Communication and Collaboration systems: MCSE or equivalent;
- ITIL v3/v4 Foundation certificate;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization including ACO and ACT.
Required Experience:
Chief
Employment Type
Full Time
