Call Center Agent - Transportation Support
Call Center Agent - Transportation Support
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1 Vacancy
Job Description
Duration:6 Months (Contract)
Location: Atlanta GA (Onsite Candidate Must be Local)
Key Skills: Call Center Experience Customer Service Data Entry Phone Etiquette.
Purpose:
Seeking multiple temporary Transportation Call Center Contact Agents to support its Transportation Department. These individuals will provide exceptional Level 1 service desk support to schools parents and administrative locations.
Summary:
Working under the supervision of the Call Center Agent Lead and the Transportation Manager the Call Center Contact Agent will manage incoming calls resolve transportationrelated issues and escalate technical matters as needed. Depending on experience and skill agents may be assigned Level 2 support responsibilities to address more complex issues.
Key Responsibilities:
- Monitor incoming calls and assist parents schools and community members
- Return calls as necessary to resolve issues or provide updates
- Log all incidents and service requests in the ticketing system
- Resolve or escalate issues in accordance with escalation protocols
- Follow up on escalated tickets to ensure timely resolution
- Provide remote support to users when applicable
- Participate in proactive support activities and assist in APS IT projects as needed
- Assist with mobile device configuration and antivirus software maintenance
- Maintain and update user and asset information in the system
- Document all actions and resolutions in the ticketing system for accountability and knowledge sharing
- Submit required checklists and documentation
- Maintain a high level of customer service at all times
- Provide process improvement feedback to IT leadership
Skills and Qualifications:
- Minimum 3 years of customer service or call center experience (5 years preferred)
- Excellent verbal and written communication skills
- Strong customer service and phone etiquette
- Proficient in data entry and use of databases
- Ability to remain calm under pressure and handle irate customers professionally
- Clean criminal background and ability to pass a fingerprint background check
- Authorization to work in the United States
- Spanish language proficiency preferred
Education and Training:
- Associate degree preferred
- Equivalent experience in customer service and/or call centers considered
Personal Attributes:
- Strong attention to detail and problemsolving skills
- High emotional intelligence and interpersonal skills
- Eagerness to learn and adapt
- Teamoriented and collaborative mindset
- Ability to maintain confidentiality and professionalism
Work Environment:
- Onsite only at Transportation Department
- Must be available for any shift within Monday to Friday 5:30 a.m. 7:00 p.m.
- Offsite parking provided
- Must adhere towork schedule and holiday calendar
Supervision and Leadership:
Reports directly to the Service Desk Team Lead and IT Service Operations Specialist. Expected to provide regular status updates and meet servicelevel expectations set by School leadership.
Email your resume to:
To learn more about Mavensoft visit us online athttp:// Experience:
Unclear Seniority
Employment Type
Full Time
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