Front Desk Associate
Front Desk Associate
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Job Description
- 401(k) matching
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Paid time off
The ideal candidate for this position has strong attention to detail excellent recall and follow up and is able to multitask while maintaining a smile! If you possess a positive problemsolving attitude and a constant pursuit to be better... this is the perfect position for you!
- Provide the highest quality of service to the customer at all times.
- Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in preregistration and blocking of registrations.
- Have working knowledge of reservations and procedures take reservations and know cancellation procedures.
- Handle guest checkins and checkouts efficiently and in a friendly and professional manner.
- Ensure that all cash check and miscellaneous departments are in balance at the end of each shift.
- Keep Housekeeping informed of any special requests late checkouts and special need areas in the hotel.
- Receive and transmit mail phone and written messages for guests.
- Answer inquiries pertaining to hotel services shopping dining entertainment and travel directions.
- Post room charges food & beverage charges phone charges compute guest bills (individual group masters and city ledger accounts) using PMS collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
- Have knowledge of hotel property hotel staff and hotel services with hours of operations; room locations types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
- Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
- Other duties as assigned by the supervisor
- Has a sincere desire to exceed guest expectations
- Must have exceptional oral and written communication skills
- Must be dependable
- Must have computer proficiency
- Must have a minimum of a high school diploma or equivalent
- Must be able to work weekends and holidays
- Medical Dental Vision & 401 (k) with company match
- Voluntary Short Term
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
Property Location
With a stay at Aloft Chesapeake in Chesapeake youll be within a 15minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.
Rooms
Make yourself at home in one of the 136 airconditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks as well as phones with free local calls.
Amenities
Enjoy recreational amenities such as a 24hour health club and an indoor pool. This hotel also features complimentary wireless Internet access gift shops/newsstands and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Dining
Satisfy your appetite at the hotels coffee shop/caf. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Business Other Amenities
Featured amenities include complimentary wired Internet access a 24hour business center and express checkin. Planning an event in Chesapeake This hotel has facilities measuring 581 square feet (54 square meters) including a meeting room. Free self parking is available onsite.
Required Experience:
IC
Employment Type
Full-Time
