Patient Scheduler-Surgery-Methodist
Patient Scheduler-Surgery-Methodist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
A key member of the command center that initiates and coordinates patient flow prior to the date of service. Maintains positive communications through direct interactions with the medical staff their office personnel the procedural team and leadership utilization management other hospital departments anesthesiologists and surgeons and their scheduling staff. Highly accountable for the maintenance of revenue cycle operations within the service line to maximize room utilization and overall reimbursement.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Customer Service
Establishes and maintains productive professional relationships with key personnel.
Proactively assesses clarifies and validates customer needs on an ongoing basis.
Maintains friendly and courteous interpersonal communications attempting to meet anesthesiologist and surgeons scheduling needs whenever possible providing alternative times when preferences cannot be met.
Schedule Management
Allocates time to surgeons based on established blocks first come/first served available resources (staff and equipment) and scheduling policies.
Incorporates approved criteria for variable case duration times into the scheduling process.
Communicates with the leadership and sterile processing teams to identify equipment and instrument needs or refine/improve the schedule based on availability.
Coordinates with anesthesia to incorporate efficient use of resources into the schedule.
Verifies preliminary surgery schedules daily to ensure accuracy and completeness preventing errors that could potentially cause delays or cancellations.
Maintains an open communication chain with surgeons offices and follows up on scheduled cases as necessary.
Revenue Cycle Management
Accurately submits charges for services and supplies within the required time frame.
Contacts physicians officed when documentation required for billing is missing or incomplete.
Collaborates daily with the utilization management team to ensure patients are scheduled with the appropriate verbiage instructions and postop destination to avoid delays or denials in payments.
Continuously makes necessary process changes based on information from the utilization management team to ensure timely and maximum reimbursement.
Works closely with leadership and staff to ensure patient billing processes are followed by the procedural staff.
Matches patient charges to each service provided to ensure accuracy and maximum financial reimbursement.
Basic UPH Performance Criteria
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA TJC DNV OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Qualifications
Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Education:
High School Diploma
One year postsecondary schooling in related field or direct and applicable work experience
Associates degree in related field or direct and applicable work experience
Experience:
Minimum of two years in an office setting/health related field
License(s)/Certification(s):
None
Certified Revenue Cycle Representative (CRCR)
Knowledge/Skills/Abilities:
Writes reads comprehends and speaks fluent English
Strong customer service orientation/mindset
Critical thinking skills using independent judgment in making decisions
Basic computer knowledge using Microsoft Office web browser and email
Knowledge of medical terminology/anatomy and Surgical Procedures
Knowledge and understanding of hospital revenue cycle
Other:
Employment Type
Full-Time
