Data Services Specialist
Data Services Specialist
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Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industryleading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a careerbuilding company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
We are looking for a techsavvy detailoriented individual to join our Data Services team as a Data Services Specialist. As the Data Services Specialist you will support our Client Services team to complement and facilitate data management requests and perform technical tasks that promote the daily processes and business operations of the Data Services team.
The role requires a resourceful individual who is energetic adaptable logical techsavvy and works well independently but thrives in a team environment; someone who enjoys learning building relationships and possesses good business acumen.
The role may require you to work on statutory holidays. During training you may be required to work inoffice up to 5 days per week.
Are you up for the challenge
Your responsibilities:
- Provide exceptional service to both external and internal customers while maintaining department SLAs
- Transfer data across multiple environments
- Configure internal systems accurately based on changing requirements
- Perform CRM record maintenance and updates
- Organize analyze and validate processing reports
- Create and update spreadsheets documents and templates
- Demonstrate ability to communicate effectively with both technical and nontechnical individuals
- Research and document technical information on an adhoc basis
- Present solutions for our customers needs based on Global Relays policies procedures and technologies
- Ability to meet strict deadlines
- Repetitive work required
About you:
- Postsecondary diploma/certificate or relevant work experience
- Technical/desktop troubleshooting skills and computer proficiency required
- Understands importance of quality control information integrity completeness and accuracy of data
- Ability to write and speak English fluently and possess excellent interpersonal and communication skills
- Proficient in Microsoft Office applications (Word Excel Access PowerPoint & Outlook)
- Exceptional timemanagement organizational and prioritizing skills with great attention to detail
- Strong work ethic with a willingness to multitask and be flexible to take on varied responsibilities
- Ability and maturity to exercise tact and discretion and be entrusted with confidential information
- Good judgment to proactively and independently solve problems and make sound decisions
- Goal oriented selfstarter who can work independently and reliably with minimal supervision
- Demonstrates technical aptitude and an appetite for continuous learning
- Comfortable working under pressure in a fastpaced environment
- Proven ability to handle challenging situations with integrity empathy and sincerity
- A friendly cando attitude and customer focused approach
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.
The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees worklife rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program corporate bonuses and an RRSP contribution matching program.
For Vancouverbased employees we provide a subsidized meal program courtesy of our talented inhouse culinary team!
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equalopportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit .
Required Experience:
Unclear Seniority
Employment Type
Full Time
