Customer Care Representative
Customer Care Representative
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Job Description
About Satispay
At Satispay were not just reimagining payments; were pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation leading the way in revolutionizing payments and beyond! across Europe alongside a vibrant community of likeminded individuals driven by a shared vision: simplifying payments to improve everyones life.
Are you ready to be part of something bigger Satispay is the place for you! Come be part of our dynamic team and help us shape the future of payments in Europe.
Join us as a Customer Care Representative and lets make magic happen together.
Role Overview
As a Customer Care Representative at Satispay youll provide assistance and support to our customers delivering high satisfaction through the effective resolution of their requests problems or doubts.
Your mission:
Offer professional timely support to our customers resolving issues and ensuring their satisfaction.
Collaborate with multiple teams to tackle complex challenges and deliver topnotch service.
Share valuable feedback to improve business processes and enhance products.
Meet and exceed performance targets set by the Customer Care team.
Your ideal profile:
Customer Care experience previous experience in structured customer care we think can be an important skill to knowing the basics of user management.
Exceptional communication and interpersonal skills with a collaborative team spirit.
Strong time management and problemsolving abilities.
Fluency in both spoken and written Italian and English is a must
Dont let a checklist hold you back at Satispay we thrive on diverse perspectives and unique strengths. Your individuality could be the missing piece to our puzzle! Even if you dont meet every skill listed above we encourage you to apply if youre passionate about the role and believe you can contribute to our teams success.
Your perks as a Satisperson
Join an international team to grow with
Hybrid working policy
Fuel your day with our meal vouchers
Preply language platform access to expand your language skills
Benefit from our 1.2k company welfare budget
Own part of Satispays success with our Stock Option Plan
Plan for the future with our pension plan
Gear up with our tech equipment
Join us in the fun with teambuilding events parties trips and more!
Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team a technical evaluation and a final inperson meeting. Your recruiter will share more insights during your first meeting with us!
Learn More About Us
Curious about our core values Explore them here.
#LIHybrid
#LIGA1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
