Front Desk Receptionist

Who we are

At Stella Stays we re not just another hospitality brand we re building the future of living. We ve reimagined what it means to feel at home creating techdriven beautifully designed spaces that people actually want to live in whether for a few days or a few months.

We started in 2019 with a bold vision and in just a few years we became leaders in the space disrupting traditional hospitality with a fresh forwardthinking approach. Our fully furnished homes across MENA are seamlessly bookable online ready for instant movein and packed with everything from highspeed WiFi to world class amenities. No paperwork no hassle just modern effortless living.

Behind this vision is a team of ambitious fast moving people who thrive in a highgrowth environment. We think big move fast and build what s never been built before together.

If you re looking for a place where you can make things happen grow your career and be part of something truly gamechanging you ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays you will:

We are seeking a highly organized and detailoriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills ensuring smooth daytoday operations exceptional guest experiences and effective communication between various stakeholders.

Responsibilities:

• Conduct daily checkin/out inspections to ensure property readiness and guest satisfaction.
  
• Oversee inhouse inventory management and stock count to maintain adequate supplies.
  
• Supervise the maintenance and cleaning team ensuring efficient scheduling and highquality work.
  
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
  
• Prepare and adhere to daily weekly and monthly reports on property operations and guest feedback.
  
• Ensure compliance with property documentation requirements and quality assurance standards.
  
• Respond promptly and professionally to on ground guest requests ensuring their needs are met.
  
• Handle addon service requests and coordinate with relevant service providers.
  
• Source and manage reliable service providers and vendors negotiating favorable contracts.
  
• Maintain data control and confidentiality of sensitive information.
  
• Greet visitors clients and partners providing a professional and welcoming atmosphere.
  
• Answer and direct incoming calls taking accurate messages when necessary.
  
• Manage incoming and outgoing mail and packages.
  
• Maintain the tidiness and appearance of the reception area.
  
• Assist with ad hoc administrative tasks as needed.
  
  

Requirements

The ideal candidate for this role should have:

• Bachelors degree in Hospitality Management Business Administration or a related field (preferred).
  
• Proven experience in Operations and Front Desk management preferably in the hospitality industry.
  
• Strong organizational and multitasking abilities with attention to detail.
  
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
  
• Proficient in using property management systems and other relevant software.
  
• Ability to work independently and make sound decisions in a fastpaced environment.
  

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management