Application Owner Core Functions
Application Owner Core Functions
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Job Description
In this role you will be part of the global ITdepartment at Syntegon and responsible for applications and processes in the area of collaboration and ITinfrastructure.
- You are the primary point of contact for the management operations and optimizations of the Atlassian Cloud products Confluence and Jira.
- You are also the responsible application owner for a semiautomated workflow tool where you can setup the application on a green field.
- Administer user access permissions and groups in consideration of Syntegon standards and best practices for the applications in your scope.
- Coordinate with process owners and keyusers on business requirements by using appropriate tools and agile methodologies.
- Develop and provide training resources for endusers and service teams.
- Identify opportunities for process improvement and implement best practices to increase efficiency and productivity.
- Manage and optimize the service request fulfillment and coordinate development and service teams.
- Improve governance and KPI monitoring for your applications in scope.
- Budget planning and reporting in relation to the tools under responsibility.
Qualifications :
- Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).
- Minimum of 35 years of experience managing and administrating Confluence Jira and other IT infrastructure tools (such as CMDB or monitoring platforms).
- Experience with account provisioning from external identity providers and optimizations in this area.
- Strong knowledge of ITIL practices especially in configuration and change management.
- Solid understanding of application life cycle management troubleshooting and user support.
- Excellent problemsolving skills and ability to manage multiple priorities in a fastpaced environment.
- Strong communication and interpersonal skills with the ability to work effectively with crossfunctional teams.
- Fluent in written and spoken English.
- Willingness to travel (approx. 10%)
Additional Information :
For Syntegon and its subsidiaries diversity is a key concern. We explicitly welcome an environment where all employees regardless of gender age origin religion sexual orientation gender identity or special needs are treated equally. If this job posting uses only the male form it is for readability purposes and refers to individuals of all genders.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
