ITAM - Operational Change Consultant

Are you ready to discover the role of an ITAM Operational Change Consultant in NetcompanyIntrasoft
As an ITAM Operational Change Consultant you will:

• Assist in implementing digital strategies and optimizing local processes.
• Support integration of platforms like ServiceNow with local systems ensuring alignment with broader and analyze operational data to generate reports and insights for decisionmaking.
• Track local incidents escalate issues and support resolution processes to minimize disruptions.
• Maintain process documentation and promote knowledge sharing across locations.
• Provide training and ongoing support to local teams on ServiceNow usage.
• Ensure local operations comply with policies and regulations; assist with audits and documentation.
• Work with Digital Operations Manager and central teams to address local challenges and align with digital transformation efforts.
• Identify and implement local process improvements in collaboration with other locations.
• Help identify and mitigate operational risks to ensure business continuity.

Qualifications :

What would make you a fit for the role:

• Experience in supporting operational transitions of HAM programs within ServiceNow.
• Strong understanding of HAM processes including asset reconciliation lifecycle tracking and operational workflows for hardware asset requests maintenance and retirements.
• Proficiency in monitoring and maintaining the ServiceNow Configuration Management Database (CMDB) to ensure HAM accuracy and compliance.
• Experience in managing operational incidents changes and problems related to HAM functionality.
• Handson expertise in updating HAMrelated workflows catalogue items and business rules within to deliver operational reports and dashboards aligned with HAM program objectives.
• Knowledge of ServiceNow upgrades and ensuring HAM program continuity during version changes.
• Strong root cause analysis skills for troubleshooting hardware asset discrepancies.
• Excellent documentation skills to support the handover of HAM processes to operations teams.

It would also be a plus if you match some of the following:

• ITIL certification with a focus on asset and configuration management.
• Experience working on HAM programs in largescale global environments.
• Familiarity with asset lifecycle best practices and compliance frameworks.
• French knowledge is an asset (At least B2); knowledge of other EU languages is a plus.
• Experience with European Commission is an asset.
• Engineering or computer science background.

Additional Information :

Being a part of the Netcompanyntrasoft team you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Wellbeing activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Intrasoft Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cuttingedge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LIMA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:  submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage we inform you that your CV may be forwarded to the relevant European Organization or third companies consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.

Remote Work :

No

Employment Type :

Fulltime