Shift Manager, Site Reliability Engineering - Federal - 3rd Shift (Nights)
Shift Manager, Site Reliability Engineering - Federal - 3rd Shift (Nights)
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Salary Not Disclosed
1 Vacancy
Job Description
Please Note: This position will include supporting our US Public Sector customers.
This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
Our Site Reliability Engineering (SRE) team consists of highly skilled engineers responsible for maintaining and enhancing the reliability scalability and performance of the ServiceNow infrastructure. Our SREs are empowered to resolve technical issues across the entire technology stack from hardware to applications. Additionally they work to improve the platforms operability aiming to reduce the number of incidents and minimize Mean Time to Recovery (MTTR). To achieve this the team combines software development networking database and systems engineering skills to tackle complex problems striving to maintain our platform operating for our customers.
As a Shift Manager Site Reliability Engineering Federal at ServiceNow youll lead a team of SREs focused on ensuring the reliability and availability of critical enterprise platforms/applications with a focus on federal sector clients and driving automation and continuous improvement.
Our 3rd shift Federal SRE Teams work four 10hour days. We have a team for Sunday to Wednesday and a second team for Wednesday to Saturday. The work hours for 3rd shift are 11 pm to 10 am Pacific Time.
What you get to do in this role:
- Team leadership. Mentor and develop a team of SRE engineers manage career development project prioritization and performance review.
- Drive initiatives to automate operational processes reduce manual tasks and improve overall efficiency.
- Work with other engineering teams product managers and stakeholders to ensure alignment and improve the reliability of the infrastructure.
- Orchestrate actions during incidents and outages to ensure swift resolution and minimize impact and take actions towards sustainable solutions.
- Analyze and evaluate existing processes to identify areas for improvement and implement best practices.
- Provide training and support to partner teams that interface with SRE.
- Onboarding of new hires to enable their success in their roles.
- Onboarding of new technologies systems and automations into the team
Qualifications :
To be successful in this role you have:
- Handson technical skills in Linux databases systems and coding.
- 2 years of experience in a team leadership or management role.
- 6 years of experience with 24x7 cloud operations and geographically distributed infrastructure.
- Experience with design and implementation of monitoring solutions for large and scalable environments.
- Experience working in software platform and infrastructure delivered as a service.
- Knowledge of principles and methods involving ITIL v3.
- Outstanding interpersonal skills and strong communication skills both written and verbal.
- Uncompromising attention to detail.
- Bachelors degree in Computing Science or related technical field or equivalent work experience.
The following are not a must for this role but please highlight them on your resume if you have:
- RHCE CCNA ITIL Azure or other industry certifications
- Bachelors or Masters degree in a technical field
For positions in this location we offer a base pay of $126700 $215400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
