Senior Staff Engineer â Operations & Reliability (DevOps Focus)
Senior Staff Engineer â Operations & Reliability (DevOps Focus)
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1 Vacancy
Job Description
We are seeking a Senior Staff Engineer with a strong background in operations reliability and DevOps strategy to lead the implementation of our internal DevOps practice within product engineering. This is not a traditional Site Reliability Engineering (SRE) role. Instead it is a strategic crossfunctional leadership position focused on transforming how engineering teams think about and implement reliability observability automation and continuous improvement.
As part of our product engineering organization you will work closely with existing Operations SRE and Platform teams to introduce modern DevOps methodologies and tooling. You will build infrastructure relevant for product engineering and a culture to support scalable reliable and efficient software delivery.
This role is critical to building a futureproof scalable and resilient product engineering organization. You wont just implement toolsyoull shape how we engineer for reliability. If youre passionate about bringing people processes and platforms together to elevate operational maturity this is the role for you.
What you get to do in this role:
- Build DevOps Tooling & Infrastructure:
Design and implement reliability dashboards AIbased alerting systems and internal developer tools to support operational excellence. - Drive Strategic DevOps Initiatives:
Lead the development and rollout of DevOps practices across product engineering including environment standardization service readiness and release reliability. - Reliability Automation & Observability:
Develop intelligent systems for automated alerting diagnostics and incident response using AI/ML approaches. Enhance observability through centralized dashboards and proactive monitoring. - Foster a Culture of Continuous Improvement:
Promote and operationalize blameless retrospectives incident review frameworks and feedback loops across engineering teams to drive systemic improvements. - Enable Incident Management Excellence:
Partner with SRE and Operations to introduce scalable consistent and datainformed incident management processes. - Collaborate Across Teams:
Act as a liaison between product engineering and infrastructure/SRE teams ensuring seamless integration of reliability goals with daytoday engineering workflows. - Mentor & Influence:
Guide engineers and leaders in adopting DevOps best practices champion reliability principles and mentor peers on systems thinking and operational maturity.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industr
- 10 years of software engineering experience with deep expertise in DevOps operations or infrastructure tooling. Demonstrated success in leading largescale reliability or DevOps initiatives across engineering organizations.
- Extensive experience in managing product operations in the cloud. Strong knowledge of observability tooling.
- Handson experience building internal tooling for automation alerting and developer enablement.
- Experience with containerization technologies such as Kubernetes and Docker. Familiarity with cloud services like AWS and VMware on AWS.
- Deep familiarity with modern incident management frameworks and postincident review practices.
- Experience in highavailability architecture scalability strategies monitoring alerting and observability.
- Strong communication skills with the ability to drive consensus and alignment across technical and nontechnical stakeholders.
- Strategic mindset with the ability to assess and prioritize longterm initiatives over reactive fixes.
For positions in this location we offer a base pay of $162600 $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
